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This chapter is from the book

This chapter is from the book

Suggested Further Readings

  1. Managing the IT Service Process; Computer Weekly Professional Services; Bruton, Noel; 2004
  2. Effective Computer User Support: How to Manage the IT Help Desk; Bruton, Noel, 2002; Butterworth-Heinemann
  3. Customer Liaison, IT Infrastructure Library Services, Greenhalgh, Nevelle, Smaridge, Melanie, CCTA, 2001
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