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This chapter is from the book

This chapter is from the book

Test Your Understanding

  1. The production acceptance methodology is consistent and identical across all platforms. (True or False)
  2. Service providers typically need just a small number of key representative customers to serve as a barometer of good customer service. (True or False)
  3. Which of the following is not a high priority characteristic of a production acceptance process owner?

    1. knowledge of applications
    2. knowledge of operating systems
    3. ability to evaluate documentation
    4. ability to communicate effectively with software developers
  4. Production acceptance requires much cooperation and support between the _____________ and infrastructure departments.
  5. Why are policy statements necessary for a robust production acceptance process?
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