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Footnotes

1. “The Trust Bounce” by Amy Lyman, Director Corporate Research, Great Place to Work® Institute, 2009.

2. “CIO Article” Niel Nickolaisen, white paper, Accelinnova, August 1, 2009.

3. Pixton P, Nickolaisen N, Little T, et al. Stand Back and Deliver, Accelerating Business Agility. Upper Saddle River, NJ: Addison-Wesley, 2009.

4. “Are You Being A Jerk? Again?” Robert I. Sutton. Business Week. August 14, 2008.

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