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This chapter covered the importance of focusing on career development as an enabler of employee satisfaction and how development of a common career framework and supporting career development process can facilitate employee growth and progression in achieving career goals. Organizations would benefit from creating some form of framework that provides employees the ability to see the breadth of opportunities available to them and how they can grow by moving across job roles or business units. Other advantages include

  • Offers employees clear guidance on how to advance in their careers
  • Supplies a roadmap to developing capabilities that employees need not only to provide value to the client, but also to shape their own career paths over time
  • Provides clients with employees who have the capabilities to deliver “best in class,” seamless service
  • Aligns with company values and desired culture
  • Contributes to the company’s image in the marketplace and as a company to work for

The career framework provides a model for how employees grow their expertise. A structured career development process provides the various resources employees need to advance their careers. In the next chapter, we introduce this supporting structure and provide the reader the opportunity to explore how some or all of these components may be suitable for their own organizations.

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