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The "evolutionary approach" to information management can be scary. Instead of the IT department playing God, it has to start playing a bit more Darwin, which can lead to mistakes and evolutionary dead ends—and some applications will become extinct along the way. But I believe that whatever makes people more efficient in their work will win. If you're an IT manager, you can give power to your users to help themselves with the small things, and let your team of experts focus on the big things (the kind of applications that a simple list can't solve). Allocate a bit of time for your team to do "genetic engineering" on what the users are doing, and try to point them in a better direction, but as a whole, trust users to do the right thing.

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