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Summary

This chapter has laid the foundation for the framework methodology of managing organizational and human change. By defining and describing the main concepts of business, process, knowledge, and rules, I have attempted to ensure a common language. Participants in all initiatives must understand these concepts consistently.

I have also laid out 10 critical principles for managing processes. These principles address risk factors that need to be examined in any transformation design. If these risk factors are ignored, the chance of success will be reduced, possibly to a very low level.

The following chapter will provide some examples of companies with good track records of managing along process lines. All experienced a major organizational transformation, and all now manage their processes as a matter of course.

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