The Information Technology Infrastructure Library (ITIL) is a documented set of best practices for managing critical infrastructure processes and functions in a service-oriented, high-quality manner. The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) developed the first version of ITIL in 1989. A few years later, the CCTA became part of the Office of Government Commerce (OGC), which announced version 2 of ITIL in 2000. On May 30, 2007 the OGC released its long-awaited version 3 of ITIL.
The IT infrastructure community anticipated this new edition with more than just passing interest. Not only was it seven years in the making, but it was to incorporate many of the thousands of improvements and expansions recommended by users of ITIL version 2. The majority of these enhancements came from regional meetings held around the world for the Information Technology Service Management Forum (itSMF).
In this three-part series, we’ll take a brief look at this latest version of ITIL, examining what was added, what was changed, and what (if anything) was removed. Part 1 (this article) offers a concise overview of this newest edition of the ITIL framework, and delves into the first of the five new books comprising version 3. In part 2, we’ll examine the second and third of these books. In part 3, I’ll discuss the remaining two of these five new volumes.