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Today's business leaders are confronted with a variety of obstacles that threaten their very survival. To survive and thrive, the modern manager must know how to lead through adversity while preparing their companies for a new era of success. In Ruthless Execution, Amir Hartman and Craig LeGrande identify the primary approaches and techniques that keep companies from falling prey to the myriad of corporate, economic, and market challenges faced by organizations around the world. In the second edition of this book, managers and executives will learn when and how to recalibrate the balance between performance and growth; how to define a coherent, tightly-drawn business philosophy that maps to specific actions; new ways to promote accountability and business alignment; and how to use performance metrics without burying people in meaningless trivia. The authors give practical advice on how to develop stronger critical capabilities for understanding and managing complexity. This fully updated edition offers new techniques for thriving despite adversity and features new examples and cases illustrating the challenges faced by the modern global organization.
Part I: Managing Through Tough Times
Chapter 1 Introduction to Ruthless Execution 3
Part II: Leadership
Chapter 2 Strategic Recalibration and the Business Philosophy 13
Chapter 3 Portfolio Management Discipline 31
Chapter 4 Cardinal Health Thrives on Culture of Reinvention 47
Part III: Critical Capabilities
Chapter 5 Recalibrating to Compete in Today’s Market 57
Chapter 6 Managing Customer Success: The Last Mile of Customer Loyalty 65
Chapter 7 The Internet’s Third Wave: The Cloudification of Business 75
Chapter 8 Oracle’s Journey to Customer Centricity 87
Chapter 9 Rockwell Embraces the Industrial Ethernet 97
Part IV: Governance
Chapter 10 Tough Rules for Tough Times 105
Chapter 11 Achieving Operational Excellence 113
Chapter 12 The Discipline of Change: Banfield Pet Hospital 125
Part V: What It All Means
Chapter 13 Final Thoughts 137