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This new supply chain management case study examines how a potential facility redesign might resolve problems with product contamination and backorders at NunaSacha Export, a nonprofit that turns natural Andean raw materials into finished goods. Addressing challenges central to the growing Fair Trade market, it touches on process issues related to production, warehousing, drying, and storage. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Veronica Leon B., Daniel Merchan D., Ximena Cordova V., Carla Tejada L., Giuseppe Marzano; all from Universidad San Francisco de Quito.