Microsoft Dynamics CRM 2011 Step by Step

By Mike Snyder, Jim Steger, Brendan Landers
Published Jan 15, 2011 by Microsoft Press. Part of the Step by Step series.

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Description

Copyright 2011
Dimensions: 7-3/8" x 9"
Pages: 448
Edition: 1st

eBook (Watermarked)
ISBN-10: 0-7356-4888-3
ISBN-13: 978-0-7356-4888-3

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

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