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Microsoft Dynamics CRM 2011 Step by Step
- By Mike Snyder, Jim Steger, Brendan Landers
- Published Jan 15, 2011 by Microsoft Press. Part of the Step by Step series.
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Description
- Copyright 2011
- Dimensions: 7-3/8" x 9"
- Edition: 1st
- eBook
- ISBN-10: 0-7356-4888-3
- ISBN-13: 978-0-7356-4888-3
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
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