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Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category
A Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.
Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.
Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:
- Increase your confidence and impact.
- Communicate more effectively.
- Learn different tools, techniques and approaches when working with different types of people.
- Listen and question effectively.
- Develop rapport and empathy.
- Give better feedback.
- Deal with difficult situations and cope with conflict.
Table of Contents (THIS IS VERY MUCH A DRAFT OUTLINE AT THIS POINT BUT GIVES A GOOD IDEA OF THE TYPES OF TOPIC TO BE COVERED)
PART 1: THE INFLUENTIAL MANAGER’S GROUND RULES
The Influencing Process
The Working Relationship Model
Why relationships at work are so important
Relationship derailers – and how to avoid them
PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS
Creating and developing the right impression
Asking Good Questions
Developing Rapport and empathy
Awareness of others
How to Support others
Emotional management and resilience
Being Politically Astute
Working with Diversity
How to develop Judgement
Giving – and receiving Feedback
How to Challenge
PART 3: TIPS, TOOLS & TECHNIQUES
How to be appreciative
Non verbal communication
The language of influence
Developing positive relationships
Using both brains to influence
Linking and Building