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Master modern Six Sigma implementation with the most complete, up-to-date guide for Green Belts, Black Belts, Champions and students! Now fully updated with the latest lean and process control applications, A Guide to Lean Six Sigma and Process Improvement for Practitioners and Students, Second Edition gives you a complete executive framework for understanding quality and implementing Lean Six Sigma. Whether you're a green belt, black belt, champion, or student, Howard Gitlow and Richard Melnyck cover all you need to know. Step by step, they systematically walk you through the five-step DMAIC implementation process, with detailed examples and many real-world case studies. You'll find practical coverage of Six Sigma statistics and management techniques, from dashboards and control charts to hypothesis testing and experiment design. Drawing on their extensive experience consulting on Six Sigma and leading major Lean and quality initiatives, Gitlow and Melnyck offer up-to-date coverage of:
This guide will be an invaluable resource for everyone who is currently involved in Six Sigma implementation, or plans to be. It's ideal for students in quality programs; "Green Belts" who project manage Six Sigma implementations, "Black Belts" who lead Six Sigma teams; "Champions" who promote and coordinate Six Sigma at the executive level; and anyone seeking Six Sigma certification.
Section I: Building a Foundation of Process Improvement Fundamentals
Chapter 1: You Don’t Have to Suffer from the Sunday Night Blues! 1
Chapter 2: Process and Quality Fundamentals 17
Chapter 3: Defining and Documenting a Process 35
Section II: Creating Your Toolbox for Process Improvement
Chapter 4: Understanding Data: Tools and Methods 47
Chapter 5: Understanding Variation: Tools and Methods 89
Chapter 6: Non-Quantitative Techniques: Tools and Methods 145
Chapter 7: Overview of Process Improvement Methodologies 203
Chapter 8: Project Identification and Prioritization: Building a Project Pipeline 231
Section III: Putting It All Together--Six Sigma Projects
Chapter 9: Overview of Six Sigma Management 253
Chapter 10: DMAIC Model: “D” Is for Define 273
Chapter 11: DMAIC Model: “M” Is for Measure 311
Chapter 12: DMAIC Model: “A” Is for Analyze 333
Chapter 13: DMAIC Model: “I” Is for Improve 357
Chapter 14: DMAIC Model: “C” Is for Control 375
Chapter 15: Maintaining Improvements in Processes, Products-Services, Policies, and Management Style 393
Section IV: The Culture Required for Six Sigma Management
Chapter 16: W. Edwards Deming’s Theory of Management: A Model for Cultural Transformation of an Organization 409
Section V: Six Sigma Certification
Chapter 17: Six Sigma Champion Certification Online
Chapter 18: Six Sigma Green Belt Certification Online