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ASQ 2007 CROSBY MEDAL WINNER!
An Integrated Technology for Delivering Better Software—Cheaper and Faster!
This book presents an integrated technology, Design for Trustworthy Software (DFTS), to address software quality issues upstream such that the goal of software quality becomes that of preventing bugs in implementation rather than finding and eliminating them during and after implementation. The thrust of the technology is that major quality deployments take place before a single line of code is written!
This customer-oriented integrated technology can help deliver breakthrough results in cost, quality, and delivery schedule thus meeting and exceeding customer expectations. The authors describe the principles behind the technology as well as their applications to actual software design problems. They present illustrative case studies covering various aspects of DFTS technology including CoSQ, AHP, TRIZ, FMEA, QFD, and Taguchi Methods and provide ample questions and exercises to test the readers understanding of the material in addition to detailed examples of the applications of the technology.
The book can be used to impart organization-wide learning including training for DFTS Black Belts and Master Black Belts. It helps you gain rapid mastery, so you can deploy DFTS Technology quickly and successfully.
Learn how to
• Plan, build, maintain, and improve your trustworthy software development system
• Adapt best practices of quality, leadership, learning, and management for the unique software development milieu
• Listen to the customer’s voice, then guide user expectations to realizable, reliable software products
• Refocus on customer-centered issues such as reliability, dependability, availability, and upgradeability
• Encourage greater design creativity and innovation
• Validate, verify, test, evaluate, integrate, and maintain software for trustworthiness
• Analyze the financial impact of software quality
• Prepare your leadership and infrastructure for DFTS
Design for Trustworthy Software will help you improve quality whether you develop in-house, outsource, consult, or provide support. It offers breakthrough solutions for the entire spectrum of software and quality professionals—from developers to project leaders, chief software architects to customers.
The American Society for Quality (ASQ) is the world's leading authority on quality which provides a community that advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. The Crosby Medal is presented to the individual who has authored a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, or techniques of quality management.
Bijay K. Jayaswal, CEO of Agilenty Consulting Group, has held senior executive positions and consulted on quality and strategy for 25 years. His expertise includes value engineering, process improvement, and product development. He has directed MBA and Advanced Management programs, and helped to introduce enterprise-wide reengineering and Six Sigma initiatives.
Dr. Peter C. Patton, Chairman of Agilenty Consulting Group, is Professor of Quantitative Methods and Computer Science at the University of St. Thomas. He served as CIO of the University of Pennsylvania and CTO at Lawson Software, and has been involved with software development since 1955.
About the Authors xxxv
PART I CONTEMPORARY SOFTWARE DEVELOPMENT PROCESS, THEIR SHORTCOMINGS, AND THE CHALLENGE OF TRUSTWORTHY SOFTWARE
CHAPTER 1 Software Development Methodology Today 3
CHAPTER 2 The Challenge of Trustworthy Software: Robust Design in Software Context 35
CHAPTER 3 Software Quality Metrics 69
CHAPTER 4 Financial Perspectives on Trustworthy Software 95
CHAPTER 5 Organizational Infrastructure and Leadership for DFTS 139
PART II TOOLS AND TECHNIQUES OF DESIGN FOR TRUSTWORTHY SOFTWARE
CHAPTER 6 The Seven Basic (B7) Tools of Quality 193
CHAPTER 7 The 7 MP Tools: Analyzing and Interpreting Qualitative and Verbal Data 227
CHAPTER 8 The Analytic Hierarchy Process 253
CHAPTER 9 Complexity, Mistakes, and Poka Yoke in Software Development Processes 303
CHAPTER 10 5S for Intelligent Housekeeping in Software Development 329
CHAPTER 11 Understanding Customer Needs: Software QFD and the Voice of the Customer 345
CHAPTER 12 Creativity and Innovation in the Software Design Process: TRIZ and Pugh Concept Selection Methodology 405
CHAPTER 13 Risk Assessment and Failure Modes and Effects Analysis in Software 431
CHAPTER 14 Object and Component Technologies and Other Development Tools 449
PART III DESIGNING FOR TRUSTWORTHY SOFTWARE
CHAPTER 15 Quality Measures and Statistical Methods for Trustworthy Software 479
CHAPTER 16 Robust Software in Context 499
CHAPTER 17 Taguchi Methods and Optimization for Robust Software 511
CHAPTER 18 Verification, Validation, Testing, and Evaluation for Trustworthiness 533
CHAPTER 19 Integration, Extension, and Maintenance for Trustworthiness 553
PART IV PUTTING IT ALL TOGETHER: DEPLOYMENT OF A DFTS PROGRAM
CHAPTER 20 Organizational Preparedness for DFTS 567
CHAPTER 21 Launching a DFTS Initiative 587
PART V SIX CASE STUDIES
CHAPTER 22 Cost of Software Quality (CoSQ) at Raytheon’s Electronic Systems (RES) Group 633
CHAPTER 23 Information Technology Portfolio Alignment 643
CHAPTER 24 Defining Customer Needs for Brand-New Products: QFD for Unprecedented Software 665
CHAPTER 25 Jurassic QFD: Integrating Service and Product Quality Function Deployment 685
CHAPTER 26 Project QFD: Managing Software Development Projects Better with Blitz QFD 707
CHAPTER 27 QFD 2000: Integrating QFD and Other Quality Methods to Improve the New-Product Development Process 729
Glossary of Technical Terms 745
Name Index 753