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Demystifying ISO 9001:2000: Information Mapping's Guide to the ISO 9001 Standard, 2000 Version, 2nd Edition

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Demystifying ISO 9001:2000: Information Mapping's Guide to the ISO 9001 Standard, 2000 Version, 2nd Edition


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  • Copyright 2002
  • Dimensions: K
  • Pages: 192
  • Edition: 2nd
  • Book
  • ISBN-10: 0-13-062046-7
  • ISBN-13: 978-0-13-062046-0

Get ISO 9001:2000 certified/recertified fast! Practical, usable techniques—proven in over 20 countries!

  • Achieve ISO 9001:2000 certification or transition from ISO 9001:1994—quickly, efficiently, and cost-effectively!
  • Proven Information Mapping method streamlines the entire certification process
  • Includes breakthrough solutions for creating and managing documentation — the #1 cause of audit failure
  • The best-selling ISO 9001 certification guide—totally revised for ISO 9001:2000

The new ISO 9001:2000 standard can transform quality into a powerful business advantage—but it presents major challenges for companies seeking certification, and for more than 340,000 companies who must transition under the new requirements. Now, there's an easy-to-understand, easy-to-use book for everyone involved with ISO 9001:2000 certification or recertification. Demystifying ISO 9001:2000 draws upon proven Information Mapping techniques to streamline every certification task, enhance business value, and dramatically reduce the risk of failure. Coverage includes:

  • Understanding the key changes in ISO 9001 certification—including ISO 9001:2000's unprecedented focus on process
  • Meeting ISO 9001:2000's new management responsibility requirements
  • Addressing resource management and product realization requirements
  • Defining measurable objectives and permissible exclusions
  • Corrective action
  • Understanding the ISO 9001:2000 transition process

Drawing on seminars taught in over twenty countries, Demystifying ISO 9001:2000 introduces breakthrough solutions for developing and managing documentation—tasks that represent 41 percent of all time invested in certification, and accounts for 47 percent of all audit failures.

If you want to gain ISO 9001:2000 certification quickly and cost-effectively—and achieve the business goals you've set for it—you won't find a more valuable guide.

Sample Content

Table of Contents



1. The ISO 9001:2000 Standard and Certification Process.

Overview. The ISO 9000 Standards. Overview of the Certification Process.

2. Comparing ISO 9001:2000 and ISO 9001:1994.

Overview. Comparing ISO 9001:2000 and ISO 9001:1994. ISO 9001:2000 Documentation and Records Requirements.

3. What Is a Quality Management System?

Overview. What Is a Quality Management System? Understanding Quality Audits. Quality Management Principles.

4. Quality Management System.

Overview. General Requirements. Documentation Requirements.

5. Management Responsibility.

Overview. Management Commitment. Customer Focus. Quality Policy. Planning. Responsibility, Authority, and Communication. Management Review.

6. Resource Management.

Overview. Provision of Resources. Human Resources. Infrastructure. Work Environment.

7. Product Realization.

Overview. Planning of Product Realization. Customer-Related Processes. Design and Development. Purchasing. Production and Service Provision. Control of Monitoring and Measuring Devices.

8. Measurement, Analysis, and Improvement Requirements.

Overview. General. Monitoring and Measurement. Control of Nonconforming Product. Analysis of Data. Improvement.

9. Transition Planning for ISO 9001:2000.

Overview. Transition Planning and Implementation Processes. Documentation Considerations. Four Levels of Documentation. Management Responsibility Considerations. Training Considerations. Internal Auditing Considerations.





In March of 1993, Team ISO of Information Mapping, Inc. published the first edition of Demystifying ISO 9000: Information MappingUs Guide to the ISO 9000 Standards. The bookUs aim was to help readers better understand the five basic ISO 9000 Standards. It was also meant to provide a proven path-forward to certification to one of the three ISO 9000 Quality System Models (ISO 9001, 9002, or 9003).

The response to the guide was overwhelmingly positive. Demystifying ISO 9000: Information MappingUs Guide to the ISO 9000 Standards became an instant bestseller, and the reviews raved about the usability of the text. Over 50 organizations purchased multiple copies and distributed them to their ISO coordination teams.

The 2000 version

The 2000 version of Demystifying ISO 9001:2000 Information MappingUs Guide to the ISO 9000 Standards was created to respond to customer demands and to parallel the revisions to the ISO 9000 Standards published on December 15, 2000.

In addition to covering the changes in the Standard, this guide has been totally revised and includes chapters or sections on

  • The ISO 9000 Standards
  • The Certification Process
  • Comparing ISO 9001:2000 and ISO 9001:1994
  • Documentation and Records Requirements
  • What Is a Quality Management System?
  • Quality Management Principles
  • Quality Management System Requirements
  • Management Responsibility Requirements
  • Resource Management Requirements
  • Product Realization Requirements
  • Measurement, Analysis, and Improvement Requirements, and
  • Transition Planning for ISO 9001:2000.
Information Mapping and ISO

The idea for using the principles of Information Mapping to document quality systems for conformance to the ISO 9000 Standards evolved from a series of seminars held by Information Mapping, Inc. for quality assurance personnel at Eastman Kodak Company starting in 1991.

The foundation for these first quality documentation seminars was the Information Mapping course, Developing Procedures, Policies, and Documentation, first developed by Robert Horn in 1977. Since 1991, Information Mapping, Inc. has worked to improve quality system documentation at a number of other organizations and to expand the quality system content of its seminars for those seeking ISO 9001:2000 certification.

Currently, Information Mapping provides Mapping ISO 9000 Documentation seminars throughout the corporate U.S. and in over 20 countries.

Using this Guide

This document is to be used in conjunction with, not as a substitute for, the ISO 9001:2000 International Standard Quality Management System Requirements.

The ISO 9000 series of Standards are published in the U.S. as the American National Standards Institute/American Society for Quality Control Q9000 Series.

Use a registered agency

This document provides interpreted information of the ISO 9000 Standards. If your organization is seeking certification for compliance with the ISO 9001:2000 Standard, contact an accredited registered agency.


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