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Brilliant Emailwill show you how to use email effectively to win back time and dramatically improve your personal productivity and work/life balance.
Using this book, you will learn how to:
- Reduce the volume of email you deal with each day;
- Write your message clearly and in an appropriate style;
- Select when to use email and when to use an alternative;
- Slim down the size of your mailbox;
- Use your email software to manage the flow of email traffic;
- Help your colleagues to use email more effectively.
The principles in this book have been developed over the last decade as a result of the author’s work with individuals and organisations of all sizes (from micro to global FTSE top 100). By adopting some of these basic principles of email best practice, you will learn how to take control of your inbox to dramatically improve your productivity, your quality of life and never send an ineffective email ever again.
About the author
How this book works
Part 1: Stop the email time thieves
Chapter 1: Take control - stop email dominating your day
Chapter 2: Dealing with the backlog after being away
Chapter 3: Prioritise to reduce unnecessary email
Chapter 4: Save time filing and finding emails
Chapter 5: Give to gain more time
Chapter 6: Overcoming email addiction
Part 2: Communicate more effectively by choosing the right channel
Chapter 7: Email is not the only way
Chapter 8: Email - exploiting advantages and avoiding disadvantages
Chapter 9: When to email and when to talk
Part 3: Create excellent emails
Chapter 10: Get your email noticed
Chapter 11: The right address box
Chapter 12: Greetings to engage recipients
Chapter 13: Pen your message in plain language
Chapter 14: Saying goodbye professionally
Part 4 : Managing attachments for extra efficiency
Chapter 15: Sending attachments – smart behaviour
Chapter 16 Receiving attachments – saving time
Part 5: Stay the right side of the law
Chapter 17: Email as evidence
Chapter 18: Protect yourself from an infection
Summary: Keeping your mailbox under control