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Includes 10 handy do's and don'ts of using KPIs
With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast.
‘This book does a fantastic job of narrowing down the best KPIs for you and your team. It’s short, sharp and incredibly useful.’
--Thomas H. Davenport, Distinguished Professor at Babson College and author of BigData@Work