Home > Store

Windows Lockdown!: Your XP and Vista Guide Against Hacks, Attacks, and Other Internet Mayhem

Register your product to gain access to bonus material or receive a coupon.

Windows Lockdown!: Your XP and Vista Guide Against Hacks, Attacks, and Other Internet Mayhem

Book

  • Sorry, this book is no longer in print.
Not for Sale

Description

  • Copyright 2009
  • Edition: 1st
  • Book
  • ISBN-10: 0-7897-3672-1
  • ISBN-13: 978-0-7897-3672-7

 Today, if you own a Windows computer you need to understand the risks and the potential damage security threats pose. The mere act of turning on an Internet-connected computer can put you, your family, and even your personal finances at risk!

This book defines all the threats an average household might face and provides strategies to turn novice and basic users into adept home security experts, making you safer and more secure from cyber criminals.

We start off with plain English definitions for security mumbo jumbo, and then we dig in with step-by-step instructions to help you cut your exposure in less than 10 minutes! Finally, we provide steps for more involved security measures that you can do in a weekend.

We also take an in-depth look at the security measures Microsoft put in Windows Vista. We also look at how Vista responds to the key threats. It teaches you how to tweak the system and make Microsoft’s new security features–like the User Access Control–less annoying and helps you adjust the system to be usable. It shows you how to set up Vista to protect your system from your kids–the biggest security hazard to your computer.

     •    More than 5 million spam emails flood the Internet daily–many with your name on them–we show you how to make yourself invisible to detestable spammers!

     •    Did you know that hackers are snooping around your IP address right now, while you read this? They might already have breached what security you have and could be running amok with your personal data. Stop them dead in their tracks with a few simple steps!

     •    Identity theft is the most popular form of consumer fraud today, and last year thieves stole more than $100 million from people just like you. Put a stop to the madness with the steps provided in this book!

     •    Spyware–nasty little programs that you might not even know you have installed on your PC–could be causing your PC to crash.  We show you how to root it out of your system and prevent further infection.

Andy Walker is one of North America’s top technology journalists and is the author of Que’s Absolute Beginner’s Guide to Security, Spam, Spyware & Viruses and Microsoft Windows Vista Help Desk. Since 1995, he has written about personal computer technology for dozens of newspapers, magazines, and websites. Today, his columns (and hundreds more technology how-to articles) are published at Cyberwalker.com where more than 5 million unique

visitors read the advice annually. Andy co-hosted the internationally syndicated TV show Call for Help with Leo Laporte. Alongside his ongoing TV guest appearances, he also hosts the popular tech video podcast Lab Rats at LabRats.tv.

Sample Content

Online Sample Chapter

Spam: Unwanted Email from Hell

Sample Pages

Download the sample pages

Table of Contents

Part 1:    Security Basics: Some Very Real Threats

1     Viruses: Attack of the Malicious Programs........................................... 3

    What Is a Computer Virus?......................................... 4

        What Is It?........................................................................................... 5

        Who Triggers a Computer Virus?.............................................. 5

        How Does It Spread?...................................................................... 6

        What Damage Can It Do?............................................................. 7

        Viruses: As Many Kinds As Sniffles in Kindergarten...... 9

        Macro Viruses................................................................................... 10

        Memory-Resident Viruses.......................................................... 12

        File Infector Viruses...................................................................... 13

        Boot Viruses...................................................................................... 13

        Multi-Partite Viruses..................................................................... 13

        Worms: Network-Savvy Viruses............................................ 14

        Trojan Horses: Hey Helen, the Achaeans Left Us a Present!          16

        Virus Hoaxes: Fake Viruses That Scare the Heck Out of You         18

    Who Creates Computer Viruses?................................. 20

    What Not to Do!..................................................... 22

    When Viruses Attack!.............................................. 23

        Disconnect As Soon As Possible............................................ 25

        Virus Infection Found! How to Clean Your System.... 26

        My Antivirus Program Won’t Update!.................................. 27

    Now That I Have Your Attention….............................. 29

    Antivirus Defense: Tactics for XP and Vista.................. 31

        Install Windows Security Updates and Service Packs 31

        Update Your Virus Signatures................................................. 32

        Install or Upgrade an Antivirus Program............................ 34

        Scan Your Computer for Viruses........................................... 38

        Install Service Packs on Windows XP................................. 38

        Monitor and Tweak Windows Security Center.............. 39

        Understanding User Account Control.................................. 42

        I Hate UAC......................................................................................... 43

        Review and Set Up Administrator and Standard User Accounts.  44

        Review and Tweak Data Execution Prevention Settings.   44

    No Worm in My Apple?.............................................. 48

    Is That a Virus in Your Pocket?.................................. 49

    Absolute Minimum.................................................... 50

2        Spyware: Overrun by Advertisers, Hijackers, and Opportunists 51

    What Is Spyware?................................................... 52

    What Does Spyware Do and Why Is It Bad?................. 52

    How Does Spyware Sneak onto My Computer?.............. 53

    Types of Spyware: Snoops, Adware, Cookies, and More. 55

        Spyware: I Spy with My Little App...................................... 55

        Adware: Attack of the Pop-ups............................................ 55

        Snoopware: I Wanna Know What You’re Up To!......... 56

        Browser Hijackers: Turn This Browser Around, We’re Going to Cuba.com               57

        Key Loggers: Snooping on Your Typing Skills................ 59

        Dialers: Dial In, Dial Out, Dial Often.................................... 59

        Trojan Horses: Pretty Ponies with Deadly Insides...... 60

        Cookies: Does My Oreo Have a Tape Recorder in It? 61

    Who Is at Risk?....................................................... 63

    How Do I Know If I Have Spyware?............................. 64

    Defend Yourself Against Spyware............................... 65

        Spyware Countermeasures: 10-Minute Tactics........... 65

        Download a Free Antispyware Program............................. 65

        Increase Browser Security Settings.................................... 70

        Run Windows Update Frequently.......................................... 72

        Update Your Spyware Signatures......................................... 72

    Ban All Spies: Strong Spyware Defense in an Afternoon.. 73

        Run a Full System Scan.............................................................. 73

        Install a Second Antispyware Program.............................. 74

        Inoculate Your System............................................................... 75

        Use Firefox As Your Primary Browser.................................. 76

        IE7’s Protected Mode on Vista............................................... 77

        Clean Cookies................................................................................... 79

        Spyware Infection Found! How to Scrub Your System 81

    The Absolute Minimum.............................................. 84

3        Rootkits: Sneaky, Stealthy Toolboxes................................................. 87

    What Is a Rootkit?.................................................. 88

        What Are Rootkits Used For?.................................................. 88

        Rock Star Rootkit: Sony’s Famous Malware................... 89

        How to Recognize a Sony Copy-protected CD............. 90

        How to Remove Sony BMG Copy-protection.................. 91

        How to Remove XCP..................................................................... 91

        How to Remove MediaMax........................................................ 92

        How a Rootkit Works.................................................................... 92

    Rootkit Detection and Removal.................................. 93

        Mostly Protected? You Can Do Better Than That!..... 94

        Free Rootkit Scanners................................................................. 95

    How to Use System Restore to Turf a Rootkit............... 98

    The Absolute Minimum............................................ 100

4        Hackers: There’s a Man in My Machine............................................. 101

    What Is a Hacker?................................................. 102

    Who Are the Hackers?............................................ 102

    What Damage Can Hackers Do?................................ 103

    Targets of a Hack Attack........................................ 103

        Corporate Networks................................................................... 103

        Web Servers................................................................................... 104

        Personal Computers.................................................................... 104

    Hacker Motivation: I Think, Therefore I Hack.............. 105

    Tools of the Trade: Pass Me a Trojan Horse, Would You? 105

    Firewall: Shut Out the Hackers................................. 106

    Software Firewalls: Programs That Stop Hackers......... 108

        Windows Firewall: Built-in Defense................................... 108

        Third-Party Software Firewalls............................................ 110

        Recommended Firewall Freebies.......................................... 112

        Easy Defense with a NAT Firewall..................................... 114

        Stateful Inspection: The Meticulous Traffic Cop...... 116

    How to Detect a Hacker Attack................................ 117

    How to Fix a Hacker Attack..................................... 119

        Steps You Can Take Immediately After Being Hacked 119

    Batten Down the Hatches–Ten-Minute Tactics........... 123

        Turn on Windows Firewall....................................................... 123

        Installing a Firewall on a Mac OS X System................ 125

    Wall Off the World–Install a Better Firewall in an Afternoon 125

        Install a Two-way Software Firewall............................... 125

        Install a Hardware Firewall..................................................... 129

    The Absolute Minimum............................................ 131

5        Identity Thieves and Phishers: Protect Your Good Name and Bank Account           133

    What Is Identity Theft?.......................................... 134

        Techniques Thieves Use to Steal Your Identity........ 134

        How They Become You: Identity Theft Techniques 135

        Preventative Measures: How to Not Become a Victim 136

        Signs You’re a Victim................................................................. 137

        What to Do If You’re an Identity Theft Victim........... 137

    What Is Phishing?.................................................. 138

    How Does Phishing Work?........................................ 141

        Email Address Spoofing............................................................ 141

        Link Spoofing.................................................................................. 142

        Web Address Spoofing.............................................................. 144

    What Is Pharming?................................................. 145

    What Damage Can Be Done By Phishing?.................... 148

    Who Is at Risk? Everyone!....................................... 149

    Don’t Get Phished: 10-Minute Tactics to Stay Off the Hook 149

        They Won’t Ask, You Don’t Tell.......................................... 149

        Use Caution and Cut and Paste.......................................... 149

        Communicate Securely............................................................. 150

        Install an Anti-Spam Filter..................................................... 151

        Block Phishing Sites with NetCraft.................................... 151

        Carry a Big Spoofstick.............................................................. 152

        Keep Your Antivirus and Antispyware Programs Up-to-Date           153

        Keep Your Computer Software Up-to-Date................. 154

        Vista’s Anti-Phishing Features............................................. 154

    Ensure You Are You: Take an Afternoon to Protect Your Identity      156

        Check Your Credit Reports..................................................... 156

        Shred It Before You Chuck It............................................... 158

        Read Your Statements............................................................. 158

    The Absolute Minimum............................................ 159

6        Spam: Unwanted Email from Hell........................................................... 161

    What Is Spam?..................................................... 162

    Why Does Spam Keep Coming?................................. 163

    Specialty Spam..................................................... 164

        Malware and Scam Distribution........................................... 164

        Hobbit Spam................................................................................... 165

        SPIM and Non-email Spam..................................................... 165

    Why Doesn’t Someone Stop the Spammers?............... 166

    How Do Spammers Get My Email Address?.................. 167

        Website Harvesting.................................................................... 167

        Dictionary Spamming................................................................. 167

        Commercial Email Lists.............................................................. 168

        Newsgroups, Discussion Forums, and Interactive Websites             168

        Contests and Other Free Offerings................................... 169

        Email Forwarding.......................................................................... 169

        Data Theft....................................................................................... 170

    The Damage Spam Can Do...................................... 170

    Reduce the Flow–10-minute Tactics to Reduce Spam.. 172

        Don’t Respond................................................................................ 172

        Don’t Post Your Email Address on the Web.................. 172

        Webmasters Shouldn’t Use mailto...................................... 172

        Turn Off Image Display in Email Programs..................... 173

        Tweak Junk Mail Filtering on Your Mail Server............ 175

        Turn on Junk Mail Filtering...................................................... 176

    Kill More Spam–In an Afternoon............................... 177

        Install an Anti-Spam Program............................................... 178

        Fight Back!...................................................................................... 179

    The Absolute Minimum............................................ 180

7        Wireless Network Snoops: Lock Down Your Wi-Fi Network... 183

    What Is a Wireless Home Network?........................... 184

    What Damage Can a Wireless Network Snoop Do?........ 187

    Who Are the Snoopers?.......................................... 188

        Wardrivers........................................................................................ 188

        Bandwidth Bandits....................................................................... 192

        Wireless Hackers.......................................................................... 194

        Dead-End Wi-Fi Access Points............................................ 194

    Your Wi-Fi Network Is Full of Holes!.......................... 195

        How to Access Your Router Setup.................................... 196

    First Line of Defense: Secure Your Wi-Fi Network........ 200

        Turn On WEP.................................................................................. 200

        Turn On WPA.................................................................................. 204

        MAC Address Filtering: Keep Out the Scottish.......... 208

    Detecting a Visit from a Wireless Snoop..................... 212

    I’m Under Attack! What to Do If You Discover a Wireless Network Snoop?    214

        Turn Off Wireless Access........................................................ 214

        Activate Security Measures.................................................. 214

        Assess the Damage.................................................................... 214

    Wireless Security Workup: Quick Tactics and Some That Take a Little More Time    216

        10-Minute Tactic: Change the Router’s User ID and Password     217

        10-Minute Tactic: Change Your Default SSID............ 217

        10-Minute Tactic: Turn On the Windows Firewall.... 219

        10-Minute Tactic: Turn Off UPnP...................................... 222

        10-Minute Tactic: Turn Off Your Router When Not in Use               222

    10-Minute Tactics: Vista Network and Sharing Settings 223

        Private vs. Public......................................................................... 224

        Network Discovery...................................................................... 224

        File Sharing...................................................................................... 225

        Public Folder Sharing................................................................. 225

        Printer Sharing............................................................................... 225

        Password-Protected Sharing................................................ 225

        Media Sharing................................................................................ 225

        Time-Intensive Tactic: Be Careful with File Sharing 226

    The Absolute Minimum............................................ 231

Part 2:    Hardcore Help for Safe and Secure Computing

8        Damage Control–How to Remove Viruses and Spyware Infections               235

    Evasive Action: Quick Steps You Can Take to Halt the Infection       236

        Disconnect the Internet and Evaluate............................ 236

        Inventory Your Tools and Their Status.......................... 238

        Gather Information...................................................................... 241

        Jump into Safe Mode................................................................. 243

    Search and Destroy: Techniques to Target the Infection and Remove it       245

        Replace Tools and Update Signatures............................. 246

        Scan Your System...................................................................... 247

        Infection Found!........................................................................... 248

        System Restore............................................................................ 249

        Scan and Remove with a Targeted Tool........................ 250

    How to Manually Remove a Virus.............................. 252

        Do Your Research........................................................................ 252

        Disconnect....................................................................................... 253

        Back Up Data................................................................................. 253

        Disable System Restore........................................................... 254

        Work in Safe Mode...................................................................... 255

        Clean Out Windows Startup.................................................. 255

        Turn Off Services........................................................................ 256

        Clean Out the Registry............................................................. 257

        Disable Malware that Runs as a Windows Service... 258

        Delete Files and Folders Related to the Malware...... 259

        Restart and Check...................................................................... 259

    Remove a Browser Hijacker with Hijack This!............... 260

        Installing and Using HijackThis............................................. 261

        Recruit a HijackThis Expert.................................................... 262

        Do-It-Yourself HijackThis........................................................ 263

        Check the Memory First........................................................... 264

        Here Spyware, Spyware. It’s Time to Die..................... 265

        Decimate the Little Suckers with CWShredder.......... 268

    The Absolute Minimum............................................ 269

9        Ground Up Security–Wipe Your Hard Drive and Build a Secure Windows PC from the Ground Up           271

    Light the Fuse and Stand Back................................. 271

    Let’s Get Started................................................... 272

        Installation or System Recovery Disc.............................. 272

        Windows Service Packs........................................................... 273

        Windows XP SP2: The Mother of All Service Packs 274

        XP SP3: Even More Fixes........................................................ 275

        Windows Vista SP1: Microsoft’s Repair Job.................. 275

        Collect Your Drivers.................................................................... 275

        Installation Discs for Your Programs................................. 276

        Internet Service Software and Settings........................ 277

    Step 1: Download Drivers and Software You Need for the Reinstall    277

        Got a Recovery CD? That’s Good News!........................ 277

        Retail Copy of Windows? There’s Some Work to Do 278

    Step 2: Back Up!................................................... 282

        Outlook.............................................................................................. 283

        Outlook Express/Windows Mail............................................. 284

        Documents Folder........................................................................ 285

        IE Favorites and Cookies......................................................... 285

        Firefox Favorites.......................................................................... 285

        Saved Games................................................................................. 286

        Pictures, Music, and Videos.................................................. 286

        Microsoft Office 2003 Settings............................................ 286

        Windows Media Player.............................................................. 286

        Other Odds and Ends................................................................ 288

        Saving Your Windows Settings............................................ 289

    Step 3: Pull the Plug on the Network......................... 291

    Step 4: Set Your Boot Sequence.............................. 292

    Step 5: Start the Installation................................... 294

    Step 5a: Using a System Recovery CD/DVD................ 295

    Step 5b: Using a Windows XP CD.............................. 296

        Destroy the Partition................................................................. 297

        A Fresh Copy of Windows XP............................................... 302

        Input the License Key and Finish Up................................ 302

    Step 5c: Using a Windows Vista DVD......................... 304

        Install Vista from the Desktop............................................. 306

        Installing a Fresh Copy of Windows Vista..................... 307

        Finish the Vista Install.............................................................. 311

    Step 6: Reinstall Your Drivers................................... 314

        Use System Restore Before Installing Drivers............. 316

    Step 7: Install Protection Against Malware................. 317

        Install an Antivirus Program................................................... 318

        Install an Antispyware Program........................................... 318

        Install a Firewall........................................................................... 319

    Step 8: Install Firefox............................................. 321

    Step 9: Configure Your Networking........................... 323

        Dial-up................................................................................................ 323

    Step 10: Install Security Fixes and Service Packs........ 324

        Windows Update in XP.............................................................. 325

        Windows Update in Vista........................................................ 327

        Windows Validation in XP........................................................ 327

        Windows Validation in XP........................................................ 328

    Step 11: Configure Your Security Settings................. 329

        Security Tweaks for Windows XP...................................... 329

        Security Tweaks for Windows Vista................................. 333

        Tweak User Account Control................................................ 335

    Step 12: Update All of Your Security Programs and Security Signatures       336

    Step 13: Activate Windows..................................... 337

    Step 14: Reinstall Your Programs.............................. 337

        Microsoft Office Updates........................................................ 338

    Step 15: Other Things You Can Do........................... 339

    The Absolute Minimum............................................ 341

10     Ongoing Maintenance: Fend Off Future Threats!....................... 343

    Note to Self: Keep Computer Secure......................... 344

    Daily Routines: Walk the Dog, Feed the Kids, and Secure the Computer       344

        Update Your Antivirus and Antispyware Signatures 344

        Update AVG Signatures............................................................ 345

        Update Windows Defender..................................................... 346

        Update Spybot Search & Destroy...................................... 347

    Weekly Routines: Never Be Bored on Saturday Morning. 348

        Scan for Viruses and Spyware............................................. 348

        Check for Firefox Updates...................................................... 350

        Report Problems, Get Solutions........................................... 351

    Monthly Routines: Clean the Garage, Trim the Hedge, and Update Windows  352

        Windows Updates........................................................................ 353

        When Updates Bite Back......................................................... 355

        Check for Anti-Rootkit Updates.......................................... 356

        Inspect Other Computers....................................................... 356

        Router Firmware Updates........................................................ 356

        Patch Microsoft Office.............................................................. 358

        Software Updates....................................................................... 360

    Bathe Once a Year Whether You Need It or Not and Reformat and Reinstall, Too     361

        Wipe Your Hard Drive and Reinstall Windows.............. 361

    The Absolute Minimum............................................ 362

Part 3:    Tools for Maintenance and Protection

11     Selecting Software: Steals, Deals, and Software Duds.......... 365

    Security Software: Nothing in Life Is Free, Except Software   366

        Payware: Software You Pay Hard-Earned Cash For 366

        Freeware: Don’t Pay a Cent for Software.................... 367

    Weirdware: When It’s Not Payware or Freeware.......... 368

        Gimpware: Free Software, But Not All the Bits Work 368

        Trialware: It’s Free, Until It’s Not...................................... 369

        Shareware: I Trust You to Pay Me................................... 369

    What Should I Pay for My Security Toolbox?............... 370

    Choosing the Right Security Software........................ 372

        Antivirus............................................................................................ 372

        Antispyware.................................................................................... 373

        Firewall............................................................................................... 374

        Anti-Spam........................................................................................ 375

    The Absolute Minimum............................................ 376

12     Tools of the Trade: Security Products You Should Own........ 379

    Which Security Software Is Right for You?................. 380

    Security Suites..................................................... 380

        Symantec Norton Internet Security................................. 381

        McAfee Internet Security Suite.......................................... 382

        F-Secure Internet Security................................................... 383

        CA Internet Security Suite Plus.......................................... 384

        Webroot AntiVirus with AntiSpyware & Firewall........ 384

        ZoneAlarm Internet Security Suite................................... 384

        ESET Smart Security................................................................. 386

        Panda Internet Security.......................................................... 386

        Trend Micro Internet Security............................................. 387

    Antivirus Programs................................................. 387

        Freeware........................................................................................... 387

        Paid Antivirus Programs............................................................ 389

        Antispyware.................................................................................... 392

        Freeware........................................................................................... 392

        Paid Antispyware Programs.................................................... 395

        PC Tools Spyware Doctor....................................................... 396

    Firewalls.............................................................. 397

        ZoneAlarm Free............................................................................. 397

        Comodo Free Firewall................................................................ 397

        PC Tools Firewall Plus................................................................ 398

    Anti-Spam............................................................ 398

        McAfee Internet Security Suite (Anti-Spam)............. 398

        Cloudmark Desktop..................................................................... 399

        Spam Arrest.................................................................................... 400

        CA Anti-Spam 2007.................................................................... 401

        SpamBayes...................................................................................... 401

           Glossary............................................................................................................... 403

TOC, 0789736721, 7/9/08

Updates

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020