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Trends and Research in the Decision Sciences: Best Papers from the 2014 Annual Conference

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Trends and Research in the Decision Sciences: Best Papers from the 2014 Annual Conference

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Features

Cutting-edge advances in the science of decision-making: an authoritative new research collection from DSI, the field's leading organization 

  • Recent methods and approaches in the decision sciences: the best peer-reviewed papers from DSI's 45th Anniversary Meeting in November 2014
  • Powerful new ways to apply quantitative and behavioral methods to societal and business problems
  • How accelerating technology innovation is transforming decision-making

Description

  • Copyright 2015
  • Dimensions: 7" x 9-1/8"
  • Pages: 400
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-392537-4
  • ISBN-13: 978-0-13-392537-1

Decision science offers powerful insights and techniques that help people make better decisions to improve business and society. This new volume brings together the peer-reviewed papers that have been chosen as the "best of the best" by the field's leading organization, the Decision Sciences Institute. These papers, authored by respected decision science researchers and academics from around the world, will be presented at DSI's 45th Annual Meeting in Tampa, Florida in November 2014. The first book of papers ever assembled by DSI, this volume describes recent methods and approaches in the decision sciences, with a special focus on how accelerating technological innovation is driving change in the ways organizations and individuals make decisions. These papers offer actionable insights for decision-makers of all kinds, in business, public policy, non-profit organizations, and beyond. They also point to new research directions for academic researchers in decision science worldwide.

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Table of Contents

Foreword    xv

Acknowledgments    xvii

About the Author    xviii

Introduction    xx

Chapter 1: Disaster Response: Exploring the Impact on Area Emergency Services    1

Abstract    1

Introduction    1

Literature Review    2

Research Methodology    4

Results and Discussion    5

Conclusions    8

References    9

About the Authors    10

Chapter 2: Toward Tornado Prediction through Neural Modeling of Radar-Indicated Storm Features    11

Abstract    11

Introduction    11

Meteorological Background    12

Methods    14

Results    16

Discussion and Conclusions    19

References    19

About the Authors    20

Chapter 3: Use of Social Media in Disaster Management    21

Abstract    21

Introduction    21

Disaster Management Phases    22

Social Media Technology in Disaster Management    23

Methods    24

Results    24

Conclusions    25

References    26

About the Authors    27

Chapter 4: A Social Network Analysis of NFL Coaches    28

Abstract    28

Introduction    28

Literature Review    29

Model Development    29

Results and Dicussion    31

Conclusions    34

References    34

About the Authors    35

Chapter 5: Hotel Guest Satisfaction and Dissatisfaction Determination among Various Demographics     36

Abstract    36

Introduction    36

Literature Review     38

Hypotheses Development     40

Methodology     41

Results     43

Discussions    45

Conclusions and Extensions     52

References    54

About the Authors    56

Chapter 6: CRM Maturity and Its Impact on B2B Customer Satisfaction: An Empirical Study    57

Abstract    57

Introduction    57

Case Background    58

Crm Maturity    58

Linking Crm Maturity and Customer Satisfaction    59

Implications    60

References    61

About the Authors    61

Chapter 7: Optimal Design of Discrete Dutch Auction with Limited Running Time    62

Abstract    62

Introduction    62

Literature Survey    63

Dutch Auction Models with Discrete Bidding    65

Numerical Results    67

Conclusions and Discussion    69

References    69

About the Authors    71

Chapter 8: A Text Mining Approach for Exploring Service Quality in Healthcare    72

Abstract    72

Introduction    72

Literature Review    73

Analysis and Results    76

Discussion and Conclusions    79

References    80

About the Authors    82

Chapter 9: Improving Timely Administration of Inhaled Medications in Hospitals    83

Abstract    83

Introduction    83

Literature Review    85

Staggered Medication Schedules and Clinician Dispatching    89

Computational Study, Results, and Discussion    94

Conclusions    97

References    97

About the Authors    99

Chapter 10: Kidney Allocation in Dual-Organ Transplantations    101

Abstract    101

Introduction    101

Literature Review    102

Model Development    104

Results and Dicussion    105

Conclusions    108

References    108

About the Authors    108

Chapter 11: Roadmap for Transformational Change in a Hospital Setting: Longitudinal View    110

Abstract    110

Introduction    110

Methodology    113

Organizational Development (OD) Model Sequence    118

Monitor and Measure the Results    124

Conclusions    126

References    126

Appendix A    129

About the Authors    130

Chapter 12: Managing Globally Diverse Service Employees in Segmented Markets    131

Abstract    131

Introduction    131

Literature Review    133

Background Theory and Hypotheses    135

Conclusions    142

References    143

About the Authors    145

Chapter 13: Leading to Live: Factors Affecting Team Outcomes in Near-Death Encounters    147

Abstract    147

Introduction    147

Literature Review    148

Research Model and Hypotheses    151

Research Design and Methods    153

Findings and Discussion    158

Limitations    162

Implications for Practice and Future Research    162

Appendix A: Summary of Original Measures    163

Appendix B: Common Method Bias with Common Latent Factor Results    166

Appendix C: Cronbach’s Alpha    167

Appendix D: Model in AMOS    167

Appendix E: CFA    168

Appendix F: Factor Correlation Matrix    169

References    169

About the Authors    174

Chapter 14: Impact of Relational Capital and Knowledge Heterogeneity on Knowledge Integration in Software Teams    175

Abstract    175

Introduction    175

Theory and Hypotheses    176

Scale Development and Data Collection    180

Analysis and Results    182

Discussion and Conclusions    184

References    185

Appendix    189

About the Author    190

Chapter 15: Delays in Projects: A Game Theoretic Study    191

Abstract    191

Introduction    191

Literature Review    192

Preliminaries, Model Development, and Results    194

Discussion of Results    205

Conclusions    208

References    209

About the Authors    212

Chapter 16: Resources and Operational Performance: An Empirical Assessment    213

Abstract    213

Introduction    213

Literature Review    214

Theoretical Development    215

Method    217

Results    220

Conclusions    222

References    223

Appendix A: Measurement Scales for Resources    224

Appendix B: Measurement Scales for Operational Performance     225

About the Authors    226

Chapter 17: Satisfying Warranty Claims on an Obsolete Product    227

Abstract    227

Introduction    227

Elements of the Component Phaseout Announcement Problem    228

Literature Review    228

Models and Analyses    230

Summary of Lessons for Managers    239

References    240

Appendix    241

About the Authors    247

Chapter 18: Channel Structure Decisions for Manufacturers with Service Outsourcing    248

Abstract    248

Introduction    248

The Model    249

Equilibrium Analysis    250

Conclusions    252

References    252

About the Authors    253

Chapter 19: Financial Implications of JIT Logistics and Defect Bullwhip Effect    254

Abstract    254

Introduction    254

Literature Review    255

Modeling and Analysis of Propagation of Defects in a Supply Chain    256

Numerical Example of Financial Performance Analysis    259

Discussion and Conclusions    261

References    261

About the Authors    263

Chapter 20: Do Competing Suppliers Maximize Profits as Theory Suggests? An Empirical Evaluation    264

Abstract    264

Introduction    264

Literature Review    266

Theoretical Background    267

Hypotheses    271

Experimental Design    272

Results    273

Discussion    275

Conclusions    278

References    278

Appendix A    280

About the Authors    280

Chapter 21: Finding Relevant Variables and Interactions in Neural Network Credit Scoring Models    281

Abstract    281

Introduction    281

Literature Review    282

Credit Scoring Neural Networks with Augmented Input    286

Experimental Results    289

Discussion and Conclusions    293

References    294

About the Author    296

Chapter 22: Airline Structural Design Choices: Panel Data Analysis    297

Abstract    297

Motivation    297

Service System Design Theory    298

Data and Experimental Methodology    300

Discussion of Model Estimates    308

Conclusions and Implications    309

References    310

About the Authors    312

Chapter 23: A Review of Heuristic and Optimal Aircraft Boarding Strategies in the U.S. Airline Industry    313

Abstract    313

Introduction    313

Survey of Boarding Strategies    314

Realities on Aircraft Boarding    327

Concluding Remarks    328

References    329

About the Author    330

Chapter 24: Effects of Strategic Orientations and New Service Development Performance    331

Abstract    331

Introduction    331

Literature Review    332

Theoretical Development/Model    333

Research Methods    336

Data Analysis and Resuts    338

Discussion and Conclusions    341

References    343

About the Authors    349

Chapter 25: Productivity: A Mediator of the Relationship between CSR and Performance    350

Abstract    350

Introduction    350

Literature Review and Hypotheses    351

Methods    354

Analysis and Results    356

Discussion    362

References    363

About the Authors    366

Index    367

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