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Tools and Tactics for Operations Managers (Collection)

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Tools and Tactics for Operations Managers (Collection)

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  • Copyright 2013
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-309363-8
  • ISBN-13: 978-0-13-309363-6

A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price!

3 authoritative eBooks bring together today’s most valuable new operations management techniques and solutions!

Apply today’s most innovative operations management techniques to improve performance and value in any organization -- even the most complex or constrained! In High Performance Operations, Hillel Glazer shows how to optimize business performance and profitability while maintaining strong governance and compliance. Glazer demonstrates how to integrate lean and systems thinking, and systematically incorporating compliance into planning for overall performance, value, and profitability, rather than viewing it as an end in itself. Learn how to clarify competing interests and implement pre-conditions for success; use systems thinking to promote operational excellence; eliminate single points of failure; establish proof-of-performance; scale your successes, and get more of "what went right"! The Encyclopedia of Operations Management is the perfect single-volume "field manual" for every OM or supply chain professional. Nearly 1,500 well-organized, up-to-date definitions cover every facet of supply chain design, planning, management, and optimization. For the first time, this remarkable reference brings together up-to-the-minute information about topics ranging from accounting and customer service to transportation and warehousing. Next, in The Operations Manager's Toolbox, Randal Wilson helps you use proven project management (PM) tools and techniques to supercharge efficiency, free up resources, eliminate unnecessary meetings, and get more done faster. Wilson shows how to apply PM to complete crucial "smaller" tasks that can deliver rapid and sizable improvements. You’ll learn how to plan, implement, and measure the success of high-impact changes, and organize key tasks so they actually get done. Discover specific techniques for eliminating waste in engineering, manufacturing, distribution, and inventory. Next, learn how to use PM to manage teams, schedules, budgets, and resources more effectively, and systematically predict and mitigate operational risks. Whatever your role in operations management, this unique eBook collection will help you perform far more effectively – in your organization, and in your career!

From world-renowned operations management experts Hillel Glazer, Arthur V. Hill, and Randal Wilson

Sample Content

Table of Contents

High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage

Acknowledgments    xv

About the Author    xx

Chapter 1  Flying a Business    1

Chapter 2  The Approach: An Overview    9

Chapter 3  The Bureaucracy of Compliance    21

Chapter 4  High Performance of Excellence    33

Chapter 5  Regulation and Compliance    45

Chapter 6  The Man Versus The Money    57

Chapter 7  Focusing on the Wrong Target    69

Chapter 8  Secret Sauce    81

Chapter 9  Value, Customer Satisfaction, Profit    95

Chapter 10  The Solution: Defining and Sustaining Value    109

Chapter 11  Operational Excellence    123

Chapter 12  Services    135

Chapter 13  The Price    147

Chapter 14  Systems Thinking and Process Engineering    161

Chapter 15  Operational Excellence, Take 2    177

Chapter 16  Sanity Checks and Fringe Concepts    191

Chapter 17  Finishing Touches    203

Chapter 18  Back to the Future: A Retrospective    217

Index    237

The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts

The Operations Manager's Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency

Preface    xii

Introduction    xiv

Chapter 1  The Power of Completion    1

Chapter 2  Communication Is King    27

Chapter 3  Fix the Processes    45

Chapter 4  Waste Management    69

Chapter 5  Managing Your Resources    87

Chapter 6  Budget Control    105

Chapter 7  Don’t Be Afraid of Risks    129

Chapter 8  Synergy in Management    157

Chapter 9  Tamper-Proof Training    171

Chapter 10  The Weakest Link    187

Chapter 11  Organizing for Efficiency    205

Chapter 12  Managing Change    217

Bibliography    239

Index    241


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