A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price!
3 authoritative eBooks bring together today’s most valuable new operations management techniques and solutions!
Apply today’s most innovative operations management techniques to improve performance and value in any organization -- even the most complex or constrained! In High Performance Operations, Hillel Glazer shows how to optimize business performance and profitability while maintaining strong governance and compliance. Glazer demonstrates how to integrate lean and systems thinking, and systematically incorporating compliance into planning for overall performance, value, and profitability, rather than viewing it as an end in itself. Learn how to clarify competing interests and implement pre-conditions for success; use systems thinking to promote operational excellence; eliminate single points of failure; establish proof-of-performance; scale your successes, and get more of "what went right"! The Encyclopedia of Operations Management is the perfect single-volume "field manual" for every OM or supply chain professional. Nearly 1,500 well-organized, up-to-date definitions cover every facet of supply chain design, planning, management, and optimization. For the first time, this remarkable reference brings together up-to-the-minute information about topics ranging from accounting and customer service to transportation and warehousing. Next, in The Operations Manager's Toolbox, Randal Wilson helps you use proven project management (PM) tools and techniques to supercharge efficiency, free up resources, eliminate unnecessary meetings, and get more done faster. Wilson shows how to apply PM to complete crucial "smaller" tasks that can deliver rapid and sizable improvements. You’ll learn how to plan, implement, and measure the success of high-impact changes, and organize key tasks so they actually get done. Discover specific techniques for eliminating waste in engineering, manufacturing, distribution, and inventory. Next, learn how to use PM to manage teams, schedules, budgets, and resources more effectively, and systematically predict and mitigate operational risks. Whatever your role in operations management, this unique eBook collection will help you perform far more effectively – in your organization, and in your career!
From world-renowned operations management experts Hillel Glazer, Arthur V. Hill, and Randal Wilson
High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage
About the Author xx
Chapter 1 Flying a Business 1
Chapter 2 The Approach: An Overview 9
Chapter 3 The Bureaucracy of Compliance 21
Chapter 4 High Performance of Excellence 33
Chapter 5 Regulation and Compliance 45
Chapter 6 The Man Versus The Money 57
Chapter 7 Focusing on the Wrong Target 69
Chapter 8 Secret Sauce 81
Chapter 9 Value, Customer Satisfaction, Profit 95
Chapter 10 The Solution: Defining and Sustaining Value 109
Chapter 11 Operational Excellence 123
Chapter 12 Services 135
Chapter 13 The Price 147
Chapter 14 Systems Thinking and Process Engineering 161
Chapter 15 Operational Excellence, Take 2 177
Chapter 16 Sanity Checks and Fringe Concepts 191
Chapter 17 Finishing Touches 203
Chapter 18 Back to the Future: A Retrospective 217
The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts
The Operations Manager's Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency
Chapter 1 The Power of Completion 1
Chapter 2 Communication Is King 27
Chapter 3 Fix the Processes 45
Chapter 4 Waste Management 69
Chapter 5 Managing Your Resources 87
Chapter 6 Budget Control 105
Chapter 7 Don’t Be Afraid of Risks 129
Chapter 8 Synergy in Management 157
Chapter 9 Tamper-Proof Training 171
Chapter 10 The Weakest Link 187
Chapter 11 Organizing for Efficiency 205
Chapter 12 Managing Change 217
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