Talkability: Discover the secrets of effective conversation

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A new book from James Borg – on what to say and how to say it – so you can get more from the way you talk.

All the day-to-day conversations that you have in your private and working life result in a particular outcome. How many times do you come away from a situation and think you could have handled it better? The realization that you should have used different words or said things in a different tone which might have produced a more positive result or avoided friction. How often have you felt frustrated at your inability to state your case and to explain your thoughts well enough for the other person to grasp your point?

Make no mistake - talk is our most precious commodity. Human interaction and face to face communication came long before social media websites, e-mail and texting. Yet more and more people have lost the art of conversing effectively and successfully as the ‘screen’ replaces conversation. Talkability provides tried and tested suggestions to help you get your points across and make things happen.

Benchmark

9781292004495 Persuasion

Description

A new book from James Borg – on what to say and how to say it – so you can get more from the way you talk.

All the day-to-day conversations that you have in your private and working life result in a particular outcome. How many times do you come away from a situation and think you could have handled it better? The realization that you should have used different words or said things in a different tone which might have produced a more positive result or avoided friction. How often have you felt frustrated at your inability to state your case and to explain your thoughts well enough for the other person to grasp your point?

Make no mistake - talk is our most precious commodity. Human interaction and face to face communication came long before social media websites, e-mail and texting. Yet more and more people have lost the art of conversing effectively and successfully as the ‘screen’ replaces conversation. Talkability provides tried and tested suggestions to help you get your points across and make things happen.

Sample Content

Table of Contents

• Part One: Talk Essentials
• Introduction: Feel the magic in the making . . .
• iContact or eye contact?
• I know you believe you understand . . .
• Paralinguistics (its the melody as well as the lyrics)
• The rhythm of talking and listening
• Its the beginnings and endings (the primacy and recency effect)
• Part Two: Saying It Right
• I said something wrong (now I long for . . .)
• Turn closed questions into open ones
• Gossip talk
• Rules of eye contact
• Small talk leads to BIG talk
• Tone down the uptalk
• And every conversation, I can now recall . . .
• Mindfulness or mindlessness?
• You reveal your true level of interest by the way you listen
• Fight or flight? . . . the amygdala hijack
• We need to talk (warning!)
• The power of the pause . . . (go ahead . . . make my day!)
• Is fine the new F-word?
• Invert your BUT (and were not talking about a Pilates move!)
• And another thing . . . (while were on the subject)
• Interject, dont interrupt
• Assertion not aggression
• I should avoid should
• Never say never again
• Dont ask me WHY?
• YOU ought to know better!
• Put the I in feeling
• Can I make a suggestion . . . ?
• Dont tell me about the white bear
• Sorry seems to be the hardest word
• The non-apology apology
• Telephone talk
• Networking or notworking?
• Exit lines
• Mirroring? (yeah, yeah, yeah)
• Are you a radiator or a drain?
• Say yes to no
• Balance honesty with courtesy
• To be honest its no problem
• Um . . . er . . . uh . . . target the killer fillers
• Hold the jargon
• The magical rule of three
• Im an extrovert . . . get me in there!
• Im an introvert . . . get me out of here!

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