Home > Store

SOA Governance: Achieving and Sustaining Business and IT Agility

Register your product to gain access to bonus material or receive a coupon.

SOA Governance: Achieving and Sustaining Business and IT Agility

Book

  • Sorry, this book is no longer in print.
Not for Sale

Description

  • Copyright 2009
  • Dimensions: 6" x 9"
  • Pages: 416
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-714746-5
  • ISBN-13: 978-0-13-714746-5

Address the #1 Success Factor in SOA Implementations: Effective, Business-Driven Governance

Inadequate governance might be the most widespread root cause of SOA failure. In SOA Governance, a team of IBM’s leading SOA governance experts share hard-won best practices for governing IT in any service-oriented environment.

The authors begin by introducing a comprehensive SOA governance model that has worked in the field. They define what must be governed, identify key stakeholders, and review the relationship of SOA governance to existing governance bodies as well as governance frameworks like COBIT. Next, they walk you through SOA governance assessment and planning, identifying and fixing gaps, setting goals and objectives, and establishing workable roadmaps and governance deliverables. Finally, the authors detail the build-out of the SOA governance model with a case study.

The authors illuminate the unique issues associated with applying IT governance to a services model, including the challenges of compliance auditing when service behavior is inherently unpredictable. They also show why services governance requires a more organizational, business-centric focus than “conventional” IT governance.


Coverage includes

  • Understanding the problems SOA governance needs to solve
  • Establishing and governing service production lines that automate SOA development activities
  • Identifying reusable elements of your existing IT governance model and prioritizing improvements 
  • Establishing SOA authority chains, roles, responsibilities, policies, standards, mechanisms, procedures, and metrics
  • Implementing service versioning and granularity
  • Refining SOA governance frameworks to maintain their vitality as business and IT strategies change

Introduction: A Services Approach  

Chapter 1: Introduction to Governance   

Chapter 2: SOA Governance Assessment and Planning

Chapter 3: Building the Service Factory  

Chapter 4: Governing the Service Factory    

Chapter 5: Implementing the SOA Governance Model   

Chapter 6: Managing the Service Lifecycle    

Chapter 7: Governance Vitality     

Chapter 8: SOA Governance Case Study    

Appendix A: Glossary    

Appendix B: References    

Index  



Sample Content

Online Sample Chapter

SOA Governance: Governing the Service Factory

Sample Pages

Download the sample pages

Table of Contents

Introduction: A Services Approach     1

    Benefits of SOA     2

    What Goes Right?     4

    What Goes Wrong?     6

    Conclusion     9

Chapter 1: Introduction to Governance     11

    Defining Governance     12

        Corporate Governance     14

        Enterprise Governance     15

        IT Governance     15

        SOA Governance     16

    SOA Governance Paradigm     18

    IT Governance Reference Sources     22

        ITIL–Information Technology Information Library     23

        IT Governance Institute‚ (ITGI) version 4.1 of Control Objectives for Information and Related Technology (COBIT)     24

    The SOA Governance and Management Model     25

        SOA Vision     26

        Governance Processes     27

        Processes to be Governed and ESB Services Processes     30

    Governance Mechanisms     33

        Principles, Policies, Standards, and Procedures     33

        Monitors and Metrics     34

        Skills     35

        Organizational Change Management     35

        Infrastructure and Tools     35

    Case Study Background     36

        Company Background     36

        Business Goals     38

    Conclusion    40

Chapter 2: SOA Governance Assessment and Planning     41

    Setting the Vision     42

        What Distinguishes the SOA Winners?     43

        Antipatterns: Common SOA Pitfalls     46

    SOA Governance Capabilities     50

        Plan & Organize     50

        Program Management Controls     53

        Service Development Lifecycle    54

        Service Operations     56

    Understanding the Patient’s History     57

    Understanding the Patient’s Symptoms and Diagnosing the Root Causes     60

        Program Management Controls     64

        Service Development Lifecycle     66

        Service Operations     67

    Determine the Patient’s Ability to Accept the Treatment Needed to Effect a Cure     68

        Organization Type     69

        Suitability Considerations     70

        Determining the Governance Priorities and Near-Term Goals     73

    Case Study     84

        SOA Planning Assessment     84

    Conclusion     88

Chapter 3: Building the Service Factory     89

    How to Succeed with SOA     90

        A Divide-and-Conquer Approach to Managing Complexity     91

        The Case for Creating a Service Factory     94

        Populating the Service Factory: Roles and Responsibilities     97

    The SOA “Plan & Organize” Domain     114

        SOA Plan & Organize Domain Work-Product Definitions     121

    The SOA Program Management Controls Domain     146

        Program Management Controls Domain Work Product Definitions     152

    Case Study     161

        Service Transformation Planning 161

    Conclusion    163

Chapter 4: Governing the Service Factory     165

    Essential Competencies for Succeeding with SOA     166

        Effective Requirements Collection     166

        Competency in Service Design     167

        Competency in Service Development     167

        Competency in Service Testing and Deployment     168

        Competency in Operational Management and Monitoring of Services     168

    Service Development Lifecycle Control Points     168

        Business Requirements and Service Identification Control Point     172

        Solution Architecture Control Point     173

        Service Specification Control Point     174

        Service Design Control Point     174

        Service Vitality Control Point     177

    The Service Development Domain     178

        Key Capabilities Needed to Govern Service Development     179

        Service Development Domain Work Product Definitions     183

    The Service Operations Domain     201

        Key SOA Governance Tasks Involved in Operating Services     201

        Service Operations Domain Work Product Definitions     203

    Case Study     209

        Service Development Lifecycle Controls     209

        Control Gates for Ideation     210

    Conclusion     217

Chapter 5: Implementing the SOA Governance Model     219

    A Model for SOA Governance     220

        SOA Governance Staffing     221

        SOA Governance Implementation Timeline     223

    The Plan Phase     223

        Activity 1.1: Project Startup     224

        Activity 1.2: SOA Business Discovery     227

        Activity 1.3: Determine IT Governance Environment Readiness 229

        Activity 1.4: Define Scope of SOA Governance and Management Model     231

    The Define Phase     235

        Activity 2.1: Refine SOA Principles     236

        Activity 2.2: Modify the Existing Governance Organizational Model and Create the SOA CoE     237

        Activity 2.3 Define or Modify Governance Processes     240

        Activity 2.4: Define Processes to Be Governed and Close SOA Governance Capability Gaps     242

        Activity 2.5: Define SOA Governance Infrastructure and Tools     245

        Activity 2.6: Create SOA Governance Plans    247

    Enable Phase     249

        Task 3.1: Execute Enable     250

    Measure Phase     256

        Activity 4.1: Execute Measurement     257

    Case Study     260

        Service Processes, Organizations, Roles, and Responsibilities     260

        Service Ownership and Funding     263

    Conclusion     264

Chapter 6: Managing the Service Lifecycle     265

    Preparing for the Requirements Capture and Service Identification Control Point     267

        Capturing Requirements “Top Down”     267

        Capturing Business Requirements “Bottom Up”     270

        Service Identification     271

    Preparing for the Solution Architecture Control Point     277

    Preparing for the Service Specification Control Point     278

    Preparing for the Service Design Control Point     279

    Preparing for the Service Realization Control Point     281

    Preparing for the Service Testing Control Point     282

    Preparing for the Service Certification and Deployment Control Point     283

    Preparing for the Service Vitality Control Point     285

    Service and Process Lifecycles: Overview     285

    Regulating Service Granularity     287

        Step 1. Are the Candidate Operations Tasks or Services?     288

        Step 2. Can the Candidate Operations Be Automated?     294

        Step 3. Are the Candidate Operations Really Reusable?     295

        Step 4. Are the Scopes of Each Candidate Operation Realistic?     297

        Step 5. Does Each Candidate Operation Have Visible Business Value?     299

        Notes on Granularity of Data-Related Services 299

    Managing Service Versioning     301

        Designing Future-Proof Services     302

        Communicating with Service Consumers     303

    Case Study     304

        Service Certification      304

    Conclusion      307

Chapter 7: Governance Vitality     309

    Goals and Measurements     310

    Governance Reporting     318

    Feedback for Continuous Improvement     321

    Case Study     325

        Service Governance Vitality     325

        Case Study Conclusion     328

    Conclusion    328

Chapter 8: SOA Governance Case Study     329

    Introduction: Case Study Background     330

    SOA Governance Assessment and Planning     333

        SOA Planning Assessment     334

    Building the Service Factory     337

        Service Transformation Planning     337

    Governing the Service Factory     340

        Service Development Lifecycle Controls     340

        Control Gates for Ideation     341

    Implementing the SOA Governance Model     348

        Service Processes, Organizations, Roles, and Responsibilities     349

        Service Ownership and Funding     351

    Managing the Service Lifecycle     353

        Service Certification     353

    Governance Vitality     356

        Service Governance Vitality     357

    Conclusion     360

Appendix A: Glossary     361

Appendix B: References     371

Index     373


 

Updates

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020