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Services Shift, The: Seizing the Ultimate Offshore Opportunity

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Services Shift, The: Seizing the Ultimate Offshore Opportunity


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Understanding the next, huge revolution in offshoring: services.

  • What's happening in services offshoring, where it's happening, what's coming next -- and how to make the most of it in your business.
  • Defining the right services offshoring strategies, and finding the right offshore partners.
  • Understanding the financial and political implications of a new offshoring wave that will make manufacturing outsourcing look like child's play.
  • Description

    • Copyright 2009
    • Edition: 1st
    • Book
    • ISBN-10: 0-13-713350-2
    • ISBN-13: 978-0-13-713350-5

    Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications? The Services Shift answers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.

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    Introduction to The Services Shift: Seizing the Ultimate Offshore Opportunity

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    Table of Contents

    Acknowledgments  xv

    About the Authors  xix

    Introduction  1

    Chapter 1: Globalization of Services: What, Why, and When  17

    Chapter 2: The Economics and Drivers of Offshoring  49

    Chapter 3: Making It Real  89

    Appendixes for Chapter 3  135

        Appendix 3A  135

        Locating a Task on the Process Decomposition Compass    

        Appendix 3B  136

        Assessing the Feasibility, Value, and Risk of Potential Outsourcing Efforts

        Appendix 3C  138

        Assessing the “Offshoreability” of Potential Tasks and Processes

        Appendix 3D  140

        What’s Typically Covered in an SLA?

    Chapter 4: The Supply Side  143

    Chapter 5: Shifting Skill Sets  175

    Chapter 6: The Services Shift: Policy Implications  199

    Chapter 7: Looking Ahead  245

    Appendixes for Chapter 4  263

        Appendix 4A  263

        Country Attractiveness

        Appendix 4B  264

        Country Notes

        Appendix 4C  272

        Country Profiles

    Index  317


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