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Cisco Unity Deployment and Solutions Guide
- By Todd Stone, Jeff Lindborg, Steve Olivier, Dustin Grant
- Published Aug 3, 2004 by Cisco Press. Part of the Networking Technology series.
Book
- Sorry, this book is no longer in print.
Description
- Copyright 2005
- Edition: 1st
- Book
- ISBN-10: 1-58705-118-4
- ISBN-13: 978-1-58705-118-0
Design, install, and manage a complete unified communications solution with this definitive guide.
- Gain an in-depth understanding of the Cisco Unity architecture and feature set
- Plan, design, and install a complete unified messaging solution using the design process found within this guide
- Use features in Cisco Unity to solve legacy and convergence problems for your users
- Administer and manage Unity installations effectively by leveraging the comprehensive solutions provided in this book
- Learn about Microsoft Exchange and Lotus Domino support and configuration with Cisco Unity
- Support CallManager and legacy PBX integrations with your unified messaging solutions
This definitive reference helps you leverage the true power of Cisco Unity, the powerful unified communications server that provides advanced, convergence-based communication services, which integrate with the desktop applications that business professionals use everyday.
Cisco Unity Deployment and Solutions Guide shows you how to integrate Cisco Unity with Cisco IP-based communication solutions, including Cisco CallManager. Part I introduces you to the Cisco Unity architecture and teaches you about the Cisco Unity feature set. Part II helps you design and deploy a unified message solution with Cisco Unity, and Part III helps you manage and administer your solution by leveraging the tools within Cisco Unity.
Cisco Unity Deployment and Solutions Guide teaches you all that you need to know about designing, deploying, and managing a sustainable, unified messaging solution.
This book is part of the Networking Technology Series from Cisco Press, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.
Sample Content
Online Sample Chapter
Cisco Unity: About Unified Messaging
Downloadable Sample Chapter
Download - 302 KB -- Chapter 1: About Unified Messaging
Table of Contents
Foreword.
INTRODUCTION.
I. CONCEPTS AND ARCHITECTURE.
1. About Unified Messaging.
The Evolution of Unified Messaging.
Unity as a Pure UM Product.
Unity Messaging Repository.
Comparison of Unified and Integrated Messaging.
Challenges with Unified Messaging in an Organization.
Managing Perception Issues When Combining Voice Mail with E‑mail.
Usage and New Security Issues.
Storing Voice Messages.
Solutions and Deployment.
Adapting the User Community to Unified Messaging.
Administrative, Management, and Help Desk Considerations.
Messaging Technologies.
Integration Technologies.
Summary.
2. Unity Architecture Overview.
System Architecture.
AVCsGateway.
AVCsMgr.
Data Object Hierarchy.
Resource Manager.
Arbiter.
Ruler.
Unity Messaging Repository.
TUI Applications.
Log Manager.
Media Interface Unit.
Telephone Application Programming Interface.
Integration.
Session Initiation Protocol.
UnityAVWAVE.
Virtual Queue.
RDBSvr.
Telephone Record and Playback Connection Server.
DOHMMSvr.
AVWM.
AVNotificationMgr.
Notifier.
Notification Queue.
AVMsgStoreMonitorSvr.
Directory Monitor.
Exchange 5.5.
Exchange 2000/2003.
Domino.
AVDirChangeWriter.
AVSQLSynchSvr.
AVLic.
AVRepDirSvrSvc.
CSEMSSvc.
AVMMProxySvr.
AVTTSSvc.
CSBridgeConnector.
AVCsNodeMgr.
TomCat.
Component Walkthroughs.
Outside Caller Leaves a Message.
Change to Mail User in Directory.
Administrator Updates Subscriber in SA.
Summary.
3. Components and Subsystems: Object Model.
Applications.
Call Handlers.
AVP_CONTACT_RULES.
AVP_MENU_ENTRIES.
AVP_MESSAGING_RULES.
AVP_ADMINISTRATOR_OBJECT_ID.
AVP_RECIPIENT_OBJECT_ID.
AVP_LOCATION_OBJECT_ID.
AVP_AFTER_MESSAGE_ACTION, AVP_AFTERMESSAGE_CONVERSATION, and .
AVP_AFTER_MESSAGE_OBJECT_ID.
AVP_SCHEDULE_OBJECT_NAME.
AVP_ALTERNATE_DTMF_IDS.
COS Objects.
Distribution Lists.
FaxLibrary Handlers.
FaxMail Handler.
Interview Handlers.
Locations.
Mail Users.
AVP_NOTIFICATION_DEVICE.
AVP_NOTIFICATION_RULE.
AVP_NOTIFICATION_MWI.
AVP_PERSONAL_DLS.
AVP_CALL_HANDLER_OBJECT_ID.
AVP_COS_OBJECT_ID.
AVP_LOCATION_OBJECT_ID.
Alternate Extensions.
Mail User Templates.
Name Lookup Handlers.
AVP_EXIT_OBJECT_ID, AVP_EXIT_ACTION, and AVP_EXIT_CONVERSATION.
AVP_NO_SELECTION_OBJECT_ID, AVP_NO_SELECTION_ACTION, and VP_NO_SELECTION_CONVERSATION.
AVP_NO_INPUT_OBJECT_ID, AVP_NO_INPUT_ACTION, and AVP_NO_INPUT_CONVERSATION.
AVP_ZERO_OBJECT_ID, AVP_ZERO_ACTION, and AVP_ZERO_CONVERSATION.
Primary Domain Accounts.
Primary Domain Groups.
PW Policies.
Restriction Tables.
AVP_NUMBER_PATTERNS.
Trusted Domains.
Data Storage.
SQL.
Registry.
Directory.
Local Files.
Summary.
4. Components and Subsystems: Directory.
Message Store and Directory Monitor Used.
Protocols Used.
Scope.
Exchange 5.5.
Exchange 2000/2003.
Domino.
Synchronization Queries.
Full Synchronization.
Extensibility of the Directory.
Default Unity Objects.
Exchange 5.5 Directory Monitor: AvDSEx55.
Objects and Their Attributes.
Distribution List.
Global Data.
Exchange 2000 or Exchange 20003 Directory Monitors: AvDSAD and AvDSGlobalCatalog.
Objects and Their Attributes.
Domino Directory Monitor: AvDSDomino.
Objects and Their Attributes.
Summary.
5. Components and Subsystems: Messaging/Unity Message Repository.
Messaging Actions in Unity.
Message Creation, Delivery, and Retrieval.
Notification/MWI.
Messaging Components.
Messaging Abstraction Layer.
Windows Monitor.
Unity Messaging Repository.
Message Store Monitor.
MAPI.
Startup and Initialization.
Conversation Use of Messaging Components.
Summary.
6. Components and Subsystems: Telephony Services.
Media Interface Unit.
A Few Words About TAPI.
Telephony Subsystem Initialization.
Extracting Call Information.
Responding to Client Telephony Requests.
Responding to Telephone System Events.
Playing, Recording, and Processing Audio.
MIU Architecture.
MIU Server.
MIU Call (Call Object).
Integration Object.
Switch Configuration.
MIU Line Servers.
MIU Line (Line Object).
Media Object.
TTS Object.
UnityAvWav.
Fitting it Together.
Summary.
7. Components and Subsystems: Features.
Unity Subscriber Features.
Subscriber TUI Features.
Subscriber Features Through Mail Clients.
Subscriber Features Through the Cisco PCA.
Other Subscriber Features.
Unity Administrative Features.
Cisco Unity Administrator.
Cisco Unity Greetings Administrator.
Tools Depot Applications.
Unity Maintenance Features.
Reports.
Port Usage Analyzer.
HTML Status Monitor.
Unity Performance Counters.
Tools Depot Applications.
Unity Security Features.
Unity TUI Security.
Administrative Interface Security.
Unity System Security.
Unity System Features.
Unity Failover.
License Pooling and Demo Licenses.
Languages and Multilingual Capabilities.
Schedules, Holidays, and Time Zones.
Accessibility Features.
Fax.
TTS.
Hospitality.
AGC and Message Storage Audio Format.
Networking.
Telephony Features.
Feature Parity Between Unity for Exchange and Unity for Domino.
Summary.
II. DEPLOYMENT.
8. Deployment Methodology.
Presales or Decision Making.
Unified Messaging.
Voice Messaging-Only.
Planning.
Design.
Implementation.
Installation.
Operations.
Administration.
Systems Management.
Performance.
Optimization.
Summary.
9. Planning.
Testing Unity’s Features and Functionality.
Test or Pilot Unity.
Perform an End-User Feature/Function Analysis.
Determining Migration Tasks.
Migrating to Unified Messaging.
Migrating to Voice Messaging Only.
Extracting User Data from Legacy Voice-Messaging Systems.
Dial Plans.
Installation Requirements or Dependencies.
Determining Unity Installation Dependencies.
Switch Connectivity.
Messaging System Connectivity.
Messaging Infrastructure Readiness.
Mailbox Store for Voice Messaging.
The Correlation Point: How to Size and Place a Server.
Subscriber Access.
Performing Site Surveys.
Gathering Design Criteria.
Summary.
10. Typical Configurations and Deployment Models.
Typical Configurations.
Voice Messaging.
Unified Messaging.
Failover.
Deployment Models.
Cisco IP Telephony Deployment Models.
Cisco Messaging Deployment Models.
Messaging Boundaries.
Combining Deployment Models.
Single-Site Call Processing/Single-Site Messaging.
Multisite WAN with Centralized Messaging/Multisite WAN with Centralized Call Processing.
Multisite IP WAN with Centralized Call Processing/Multisite IP WAN with Distributed Messaging.
Multisite IP WAN with Distributed Call Processing/Multisite IP WAN with Centralized Messaging.
Multisite WAN with Distributed Messaging/Multisite WAN Model with Distributed Call Processing.
Failover Deployment Models Clustering Over the IP WAN/Disaster Recovery- System Redundancy Sites.
Summary.
11. Designing a Unity Solution.
Design Process.
The Decision-Making or Presales Phase.
Preliminary Design Proposal.
Developing Preliminary Design Options.
Budgetary Analysis.
Bill of Materials.
Planning Phase.
Feature/Functionality Evaluation of Unity.
Legacy Voice-Messaging System End-User Usage Analysis.
Lab Trials and Proofing Your Concept.
Piloting in Production.
Site Surveys.
Compiling Data.
Design Phase.
High-Level Design.
Low-Level Design.
Criteria for Implementation.
Summary.
12. Unity Networking.
Digital Networking Architecture.
Protocol Introduction.
The Origins of Digital Networking.
Shared Messaging.
Networking Data Replication Model.
Logical Data Structure.
Synchronization Process.
Digital Networking Features.
Dial Plans.
Core Digital Networking Features.
License Pooling.
Assessing the Environment.
Step 1: Assessing the Messaging Environment.
Step 2: Define the Physical Structure.
Step 3: Define Each Phone Switch.
Step 4: Define the Dial Plan.
Step 5: Define Each Legacy Voice-Messaging Node.
Step 6: Define Legacy Voice-Messaging Extension Length.
Step 7: Define Legacy Message Addressing Scheme.
Step 8: Define Each Unity Node.
Step 9: Define Unity Node Extension Length.
Step 10: Define Legacy Distribution Lists.
Designing the Digital Network.
Documenting the Design.
Define Extension Length.
Define the Dialing Domains.
Message Addressing.
Automated Attendant.
Pooled Licensing.
Public Distribution Lists.
Summary.
13. Unity with Microsoft Exchange.
The Characteristics of MS Exchange.
Exchange 5.5.
Exchange 2000/2003.
Exchange in a Mixed-Messaging Configuration: Mixed-Mode Messaging and Native-Mode Messaging.
Unity’s Perspective and Requirements.
Exchange 5.5.
Exchange 2000/2003.
Exchange in a Mixed-Messaging Configuration.
The Unity Exchange 5.5 Directory Monitor-Exchange 5.5 Mailboxes Only.
The Unity Exchange 2000/2003 Directory Monitor-Exchange 5.5 Mailboxes and Exchange 2000/2003.
Planning a Unity Installation.
Installing Unity to Service Exchange.
Assessing Exchange For UM Readiness.
Capacity Planning.
Trending.
How Unity Can Affect Exchange.
How Unity Is Affected by Exchange.
Planning to Administer Unity with Exchange.
Designing for Sustainable Operations.
How to Deploy Unity with Exchange.
Exchange 5.5.
Exchange 2000/2003.
Exchange in a Mixed-Messaging Configuration.
Maximizing Unity’s Servicing Capabilities.
Summary.
14. Unity with Lotus Domino.
The Characteristics of Lotus Domino and Notes.
Server Component: Lotus Domino.
Client Component: Notes, Administrator, Designer.
Databases and Database Design.
The Domino Domain.
The Directory.
Naming in Domino Is Hierarchical.
Scaling Servers Within a Domain.
Server Documents.
Mail Routing.
Database Replication.
Security and Domino/Notes.
Note ID File.
Access Control Lists.
Unity’s Perspective of Lotus Domino.
Database Permissions.
Delivery and Retrieval of Voice Messages.
Message Waiting Indicator Light.
Planning a Unity for Domino Installation.
Trending.
Placement of Unity Within a Domino Domain.
Deployment of Domino Unified Communications Services (DUCS).
Summary.
15. Upgrades and Migrations.
Upgrades.
Managing Unity Upgrades.
Planning Upgrades.
Reconfiguring Unity.
Migrations.
Migrating from a Legacy Voice-Messaging System to Unity.
Migrating from a Unity Voice Messaging-Only Configuration to a Unity Unified .
Messaging Configuration.
Migrating the Messaging System That Unity Services.
Migrating Unity Between Different Active Directory Forests.
Migrations with Unity and Domino.
Summary.
16. Installation.
Implementation Plan Development.
Preinstallation Tasks.
Administrative Console.
Monitoring Facility.
Account Creation and Permissions Verification.
Schema Extension.
Installation.
Precutover Tasks.
Configuration Testing.
Conversations Test Plan.
Integration Test Plan.
Simulated Load Testing.
Go/No Go Decision Making.
Precutover Subscriber Enrollment.
Cutover.
Fallback Readiness.
Performing Fallback.
Operations Acceptance Criteria.
Post-Installation Server Tuning.
Post-Cutover Hand-Off to Operations.
Post-Implementation Assessment.
Summary.
17. Unity Telephony Integration.
The TDM World of PBXs and Unity.
Switch Files and Integration Files.
Call Information Extraction (Analog DTMF Integration).
Call Information Extraction (Serial Integrations).
Call Control.
Cisco Unity CallManager Telephone Service Provider.
Call Control.
Call Information.
Audio Control.
Startup and Initialization.
MWI Functionality.
Multiple CallManager Cluster Support.
SIP.
Overview of Unity SIP Component.
SIP Methods Unity Uses.
Call Information with SIP Integration.
Media Format Negotiation.
Digit Detection and Generation.
Unity SIP Failover.
PIMG Integration.
Summary.
III. SOLUTIONS, SYSTEMS MANAGEMENT, AND ADMINISTRATION.
18. Audio-Text Applications.
Call Handlers.
Profile.
Call Transfer.
Greetings.
Caller Input.
Messages.
Call Handler Flow.
Transfer Rules.
Greeting Rules.
After-Greeting Action.
After-Message Action.
Subscribers.
Interview Handlers.
Directory Handlers.
Routing Rules.
Checking Your Sources.
Understanding Rule Order.
Extension Remapping.
Languages, Prompts, and Greetings.
Default Configuration of Unity.
Common Problems.
Scenario Examples.
Audio Text Manager.
Basic Audio-Text Application.
Transferring to External Numbers in Unity 4.0(4) and Later.
Transferring to External Numbers in Unity 4.0(3) and Earlier.
Locking Down Handlers and Subscribers.
Changing Greetings for Call Handlers over the Phone.
Multiple-Language Applications.
Group Mailboxes.
Find First Available Extension (Simple Hunt Group).
Holiday Greetings.
Separate Caller-Input Options for Day and Off-Hours Schedules.
Separate Transfer Rules for Subscribers.
Working Around Forwarding Transfer Rule Override.
Send Directly to Greeting from the Operator Console.
Tenant Services.
Customizing Unity Prompts.
Building Applications for TTY/TDD Users.
Call Traffic Reports.
Damage Control.
Backups.
Reconstruct Default Objects.
Reconstructing the Default Routing Rules.
Reconstructing the Default Schedules.
Rebuilding the Default Subscriber Templates.
Troubleshooting.
Event Log.
Call Viewer.
Port Status Monitor.
Call-Routing Rules Diagnostic Traces.
Summary.
19. Administering Multiple Unity Servers.
Unity Administrator Accounts and Access.
Using Class of Service for Administrative Access.
Administering Multiple Unity Servers with a Single Account.
The GrantUnityAccess Tool.
Global Subscriber Management.
Using the GSM to Import Users from Active Directory.
Using the GSM to Delete Subscribers.
Using the GSM to Move Subscribers Between Unity Servers.
Using the GSM Off-Box.
Summary.
20. Subscriber Administration.
Subscriber Templates.
Bulk Import Utility.
Importing User Data from a CSV File.
Importing User Data Directly from a Message Store Directory.
Correcting Import Errors.
Modifying Existing Cisco Unity Subscriber Accounts.
Bulk Subscriber Delete.
Bulk Edit.
Main Form.
Select Subscribers.
Select Subscriber Changes.
Apply Subscriber Changes.
Select Call Handlers.
Select Call Handler Changes.
Apply Call Handler Changes.
Migrate Subscriber Data Tool.
How to Migrate Subscriber Data.
Requirements/Special Notes.
Configuring Permissions for MSD.
Summary.
21. Administering Unity Programmatically.
APIs and Support.
Rights Needed in SQL.
SQL Rules of the Road.
Exercises.
Finding and Connecting to a Unity Server on the Network.
Find All Unity Servers in the Enterprise.
Listing and Finding Subscribers Anywhere in the Enterprise.
Find an Extension Anywhere in the Dialing Domain with Unity 4.0(3) or Later Versions.
Find an Extension Anywhere in the Dialing Domain with Unity 4.0(1) or 4.0(2).
Open an SA Web Page Directly to Any Object.
Call Handler Information Dump.
Subscriber Information Dump.
Create New Subscribers.
Import Subscriber.
Edit Subscriber.
Batch Subscriber Operations.
Delete Subscriber.
Remove Unity Properties from an Active Directory Object.
Adding a New Public Distribution List.
Removing an Existing Public Distribution List.
Adding a Member to a Public Distribution List.
Summary.
22. Third-Party Tools and Applications.
Supported Backup Software.
Supported Fax Server Software.
Supported Monitoring Software.
Supported Virus-Scanning Software.
Additional Supported Software.
Unsupported Third-Party Software.
23. The Future of Unity.
Appendix A. Switch File Settings.
Index.
Index
Download - 233 KB -- Index