Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing Organizations, Adobe Reader

30 Years of Breakthrough Leadership Insights in One Extraordinary Book!

 

From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people oriented, customer centered, and performance driven.

 

Now, in this fully updated edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world-class leadership. You’ll discover how to create targets and visions based on the “triple bottom line” and make sure people know who you are, where you’re going, and the values that will guide your journey.

 

Leading at a Higher Level presents the definitive discussion about using Situational Leadership® II to lead yourself, individuals, teams, and entire organizations. More important, you’ll learn how to dig deep within, discover the personal “leadership point of view” all great leaders possess, and apply it throughout your entire life.

 

For everyone who wants to become a better leader...

...in any company, any organization, any area of life

 

Build an organization that “walks the walk” on values

Eliminate the gap between your company’s stated values and actual behavior

 

Serve your customers at a higher level

Deliver your ideal customer experience and create “raving fans”

 

Coach to bring out everyone’s best, from top to bottom

Create a coaching culture that boosts performance at every level

Table of Contents

Introduction: Leading at a Higher Level by Ken Blanchard     xv

 

SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION

 

Chapter 1    Is Your Organization High Performing?     3

Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard

 

Chapter 2    The Power of Vision     17

Jesse Stoner, Ken Blanchard, and Drea Zigarmi

 

SECTION II:  TREAT YOUR CUSTOMERS RIGHT

 

Chapter 3    Serving Customers at a Higher Level     33

Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner

 

SECTION III:  TREAT YOUR PEOPLE RIGHT

 

Chapter 4    Empowerment Is the Key     57

Alan Randolph and Ken Blanchard

 

Chapter 5    Situational Leadership^® II: The Integrating Concept     75

The Founding Associates

 

Chapter 6    Self Leadership: The Power Behind Empowerment     91

Susan Fowler, Ken Blanchard, and Laurence Hawkins

 

Chapter 7    Partnering for Performance     105

Fred Finch and Ken Blanchard

 

Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager^®     129

Ken Blanchard and Fred Finch

 

Chapter 9    Coaching: A Key Competency for Leadership Development     149

Linda Miller and Madeleine Homan Blanchard

 

Chapter 10   Situational Team Leadership     165

Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard

 

Chapter 11   Organizational Leadership     191

Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi

 

Chapter 12   Strategies for Leading a Change     215

Pat Zigarmi and Judd Hoekstra

 

SECTION IV:  HAVE THE RIGHT KIND OF LEADERSHIP

 

Chapter 13   Managing a Successful Culture Transformation     241

Garry Demarest, Chris Edmonds, and Bob Glaser

 

Chapter 14   Servant Leadership     261

Ken Blanchard, Scott Blanchard, and Drea Zigarmi

 

Chapter 15   Determining Your Leadership Point of View     289

Ken Blanchard, Margie Blanchard, and Pat Zigarmi

 

Endnotes     309

Acknowledgments     323

About the Authors     327

Services Available     347

Index     351