Human knowledge and traditions can persist long after their relevance disappears, particularly in an environment of rapid change. Organizational routines often continue in force long after memory of their purpose has been lost. But memory is rarely lost entirely. It usually lingers, in distributed fragments, in an organization’s social networks and can, when needed, be reassembled. This chapter examines the role of such networks in the process of memory loss and recovery.
“That” Versus “Why”
Knowledge as a Social Phenomenon
Forgetting the “Why’s”
Dangers of Horse Holding
Letting Go the Horses