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In Netsourcing: Renting Business Applications and Services Over a Network, leading outsourcing researchers share new findings on the key success factors associated with outsourcing--offering practical advice for every aspect of the decision and every phase of the project lifecycle. Discover how to minimize technical, contractual, operational, and managerial risk; identify the right applications to outsource; manage and secure outsourced infrastructure; and realistically assess the next generation of outsourcers and outsourced services.
1. An Overview of Netsourcing.
Netsourcing by Any Other Nameú. Netsourcing Viewed As A Service Stack. Customer Perspective: Who's Buying? Are Early Adopters Satisfied With Netsourcing? Summary. Endnotes.
Four General Sourcing Options. Three Paths of Outsourcing. Using External It Services: The Track Record. Case Illustration: United Airlines and Time to Market. Managing Successful Sourcing Decisions. Conclusions. Endnotes.
Capabilities and Contracting. Core It Capabilities. Provider Evaluation and Contracting. Detailed Contracts. Conclusions. Endnotes.
Technical Infrastructure. Evaluation of Options. Conclusions. Endnotes.
Introduction To The Case Studies. Corio. EDS. Host Analytics. Mainpass. Zland. Conclusions. Endnotes.
Introduction To The Case Studies. Lodge. Marviq. Sap. Siennax. Vistorm. Summary of Case Evaluations. Endnotes.
In Netsourcing Deals. The Customer Perspective: Primary. Preliminary Risk-Profiling. Risky Asp Practice: Siennax and Abz Case. Risk Mitigation Across A Netsourcing Deal. Better Practices for Netsourcing Risk Mitigation and Management. Conclusions. Endnotes.
Business Drivers. Technology Drivers. Economic Drivers. Economic Drivers: Checklist Questions. The It Services Market. Relational Drivers: Checklist Questions. Summary: Decision And Selection. Endnotes.
Life-Cycle Stages. Trends Driven by the Tough Customer. Mass Customization. Conclusions. Endnotes.
Research Method. Research Respondents. Current Netsourcing Customers. Potential Netsourcing Customers. Summary of Findings From the International Survey. Endnotes.
Books and Reports. Refereed Papers: Journals. Refereed Papers: Conference Proceedings. Reprints and Shorter Papers. Contributions to Books. Working Papers.