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Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners

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Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners

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eBook (Watermarked)

  • Your Price: $25.59
  • List Price: $31.99
  • Includes EPUB, MOBI, and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    MOBI MOBI The eBook format compatible with the Amazon Kindle and Amazon Kindle applications.

    Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

Description

  • Copyright 2002
  • Dimensions: 6-1/4x9-1/4
  • Pages: 192
  • Edition: 1st
  • Book
  • ISBN-10: 0-201-77577-8
  • ISBN-13: 978-0-201-77577-8

“This book hits the mark for three important issues:

  • How to keep focused on real improvements
  • How to develop an implementable improvement plan
  • How to develop meaningful and useful measurements
  • I will definitely recommend it to my clients who are just beginning or are having trouble with their improvement program.
    —Norman Hammock, SEI Authorized Lead Assessor

    “At last a common sense and business-oriented approach to process improvement. This book gives very practical instruction that is easy to apply. Your people will thank you for it.”
    —Nancy K. M. Rees, Vice President and Chief Engineer, Xerox Corporation

    “...gets right to the heart of process improvement with specific, concrete steps and excellent examples. It’s a book you can use today.”
    —Dennis J. Frailey, Principal Fellow, Raytheon Company

    “Too many organizations develop a checklist mentality targeted at achieving the next process maturity level or passing an audit...Neil and Mary remind us to focus on pragmatic mechanisms for achieving superior business results...”
    —Karl Wiegers, Principal Consultant, Process Impact


    Software process improvement too often reflects a significant disconnect between theory and practice. This book bridges the gap—offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Project managers will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges.

    With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process.

    You will learn how to:

  • Scope and develop an improvement plan
  • Identify and prioritize risks and mitigate anticipated difficulties
  • Derive metrics that accurately measure progress toward business goals
  • Sell your improvement program in-house
  • Initially target practitioners and projects most-open to new approaches and techniques
  • Stay focused on goals and problems
  • Align the actions of managers and practitioners
  • Delay major policy documents and edicts until solutions have been practiced and tested
  • Use existing resources to speed deployment
  • Incorporate improvement models, such as SEI CMM® and CMMISM, into your improvement program
  • For those managers who are tired of chronic project difficulties, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.



    0201775778B02262002

    Extras

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    Pat O'Toole's Dos and Don'ts of Process Improvement: DO Your Level Best To Stay Under the Threshold

    Pat O'Toole's Dos and Don'ts of Process Improvement: Don't Carry Old Baggage on a New Journey

    Pat O'Toole's Dos and Don'ts of Process Improvement: DONT Establish Policies as Behavioral Guidelines

    Pat O'Toole's Dos and Don'ts of Process Improvement: DONT Expect a Miracle

    Pat O'Toole's Dos and Don'ts of Process Improvement: DONT Foul Up Size Tracking

    Pat O'Toole's Dos and Don'ts of Process Improvement: Dont Maintain a Low Profile

    Pat O'Toole's Dos and Don'ts of Process Improvement: DONT: Attend Industry Conferences

    Practical Project and Process Documentation

    Project Management for Web Sites: Solid Pre-Production is the Key

    Real Process Improvement: Getting What You Need

    Shoestring Process Improvement — Don't Stop Because Times Are Tough

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    Table of Contents

    Foreword vii

    Preface ix

    Acknowledgments xv

    Chapter 1: Developing a Plan 1

    Scope the Improvement 4

    Develop an Action Plan 23

    Determine Risks and Plan to Mitigate 38

    Summary 49

    Chapter 2: Implementing the Plan 51

    Sell Solutions Based on Needs 52

    Work with the Willing and Needy First 57

    Keep Focused on the Goals and Problems 71

    Align the Behaviors of Managers and Practitioners 73

    Summary 75

    Chapter 3: Checking Progress 77

    Are We Making Progress on the Goals? 78

    Are We Making Progress on Our Improvement Plan? 87

    Are We Making Progress on the Improvement Framework? 88

    What Lessons Have We Learned So Far? 101

    Summary 113

    Conclusion 115

    Appendix A: Mapping Goals and Problems to CMM 117

    Appendix B: Mapping Goals and Problems to CMM and CMMI 125

    Appendix C: Action Plan Example 133

    Appendix D: Risk Management Example 139

    Appendix E: Mini-Assessment Process 145

    References 157

    Index 161

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