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Learn How to Lead and Succeed (Collection)

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Learn How to Lead and Succeed (Collection)

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  • Copyright 2011
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-359943-4
  • ISBN-13: 978-0-13-359943-5

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance.

In Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess—and apply it throughout your entire life.

Sample Content

Table of Contents

Lead with LUV

Foreword     xi

What Is Leadership?     2

Celebrating Successes     7

Having Mentors     13

Servant Leadership is Love in Action     21

Understanding Servant Leadership     25

The Triple Bottom Line     28

Making Unions Your Business Partners     58

Citizen of Choice     60

A Compelling Vision     62

What Makes Servant Leadership Work?     94

Defining Love     104

Maintaining a Strong Culture     125

Differences Between Self-Serving and Servant Leaders     131

Final Words     134

Epilogue     144

Endnotes     146

LUV Notes     151

About the Leading at a Higher Level Series     154

About the Authors     157

Leading At A Higher Level

Introduction: Leading at a Higher Level by Ken Blanchard     xv


Chapter 1    Is Your Organization High Performing?     3

Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard

Chapter 2    The Power of Vision     17

Jesse Stoner, Ken Blanchard, and Drea Zigarmi


Chapter 3    Serving Customers at a Higher Level     33

Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner


Chapter 4    Empowerment Is the Key     57

Alan Randolph and Ken Blanchard

Chapter 5    Situational Leadership® II: The Integrating Concept     75

The Founding Associates

Chapter 6    Self Leadership: The Power Behind Empowerment     91

Susan Fowler, Ken Blanchard, and Laurence Hawkins

Chapter 7    Partnering for Performance     105

Fred Finch and Ken Blanchard

Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129

Ken Blanchard and Fred Finch

Chapter 9    Coaching: A Key Competency for Leadership Development     149

Linda Miller and Madeleine Homan Blanchard

Chapter 10   Situational Team Leadership     165

Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard

Chapter 11   Organizational Leadership     191

Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi

Chapter 12   Strategies for Leading a Change     215

Pat Zigarmi and Judd Hoekstra


Chapter 13   Managing a Successful Culture Transformation     241

Garry Demarest, Chris Edmonds, and Bob Glaser

Chapter 14   Servant Leadership     261

Ken Blanchard, Scott Blanchard, and Drea Zigarmi

Chapter 15   Determining Your Leadership Point of View     289

Ken Blanchard, Margie Blanchard, and Pat Zigarmi

Endnotes     309

Acknowledgments     323

About the Authors     327

Services Available     347

Index     351


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