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Knowledge Management Toolkit, The: Orchestrating IT, Strategy, and Knowledge Platforms (paperback), 2nd Edition

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Knowledge Management Toolkit, The: Orchestrating IT, Strategy, and Knowledge Platforms (paperback), 2nd Edition

Alternate Binding

  • Sorry, this book is no longer in print.
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  • NEW - An entirely rewritten chapter on strategy.
    • Gives students an integrative framework that coherently links concepts from business strategy to knowledge management decisions.

  • NEW - Real-options analyses added for KM evaluation.
    • Explains how the Nobel-prize winning approach to dealing with uncertain financial investments can be applied to evaluating the soft-aspects of the organizational impact of KM.

  • NEW - An emphasis on the notion of knowledge platforms.
    • Develops an understanding of KM implementation as a synergistic bundle of technology, business process, and cultural decisions.

  • NEW - The role of digital peer-to-peer networks.
  • NEW - A pervasive distinction between knowledge integration and transfer.
    • Illustrates the whys and hows of the technology choices that affect organizational ability to create, disseminate, and apply fragmented expertise.

  • NEW - Several new cases.
    • Gives students the opportunity to see methods and techniques in action in real-world scenarios.

  • NEW - Companion CD-ROM—Contains unrestricted KM Toolkit, plus an extensive bibliographic database of recent KM research, a complete working Web-based KM system, bonus appendices, and reusable copies of all of the book's figures.
    • Provides single-source convenience in a format conducive to today's learning styles, and allows students to gain hands-on experience in applying methods and techniques.

  • Today's best techniques for planning, design, development, deployment, and management.
    • Shows students exactly how to identify the knowledge most crucial to a business, align business strategy and knowledge management, leverage existing infrastructure, transition from managing data to knowledge, focus on process, and on tacit—not just explicit—knowledge.

  • Widely applicable and trend-proof.
    • Describes techniques that can be applied at the level of organizations, communities, business units, or departments, and that will probably still apply when organizations supposedly become X-shaped, intermediated, or inorganic.

  • A 10-step road map—Each step of the strategy is explored in depth in a full chapter. The 10-step road map appears at the beginning of each step chapter, with details of the current step highlighted in the respective chapters.
    • Helps students not only master individual techniques, but build a strategy for using them in context.

  • KM case studies from leading companies worldwide—From Nortel to Rolls Royce.
    • Shows students how real-world companies have implemented the techniques successfully.

  • A hands-on KM project assignment.
    • Gives students experience in using methods, techniques, and strategies by walking them through their own KM project, identifying real-world best practices, key risk factors, and proven solutions for mitigating them.

  • Practical checklists and diagrams.
    • Helps students identify and resolve the most critical issues they will face at every stage of the process, from team building through delivery.

  • “Lessons Learned”—At the end of each chapter.
    • Summarizes the key points and serves as a reference checklist.


  • Copyright 2003
  • Dimensions: 7" x 9-1/4"
  • Pages: 416
  • Edition: 2nd
  • Alternate Binding
  • ISBN-10: 0-13-413187-8
  • ISBN-13: 978-0-13-413187-0

The #1 practical knowledge management implementation guide–now completely updated!

  • Incremental, results-driven techniques that build on existing knowledge and infrastructure
  • Covers planning, design, development, deployment, and management
  • Powerful new solutions for measuring the ROI of KM platforms

In The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to:

  • Identify the knowledge most crucial to your business
  • Align business strategy and knowledge management
  • Leverage existing infrastructure
  • Transition from managing data to knowledge
  • Focus on process, and on tacit?not just explicit?knowledge
  • Architect a future-proof, adaptable KM platform
  • Build and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodology
  • Implement leadership and reward structures that make KM work
  • Rigorously calculate ROI on KM systems

Among this edition's many new features: a thoroughly rewritten chapter on strategy; powerful new "real-options" methods for assessing ROI; in-depth discussions of knowledge platforms and digital peer-to-peer networks; many new case studies; and much more.

The material formerly on a companion CD-ROM is now available on the book's web page.

Sample Content

Table of Contents

(NOTE: Each chapter ends with Lessons Learned.)



About the Author.


1. Introduction.

Knowledge Management: In Search of Alchemy. What This Book Is About.

2. The Knowledge Edge.

Making Sense of Nonsense. Intellectual Capital. The Drivers of Knowledge Management. Creating the Knowledge Edge.

3. The Origins of Knowledge.

From Data to Information to Knowledge. From Data to Knowledge. Classifying Knowledge. The Three Fundamental Processes. Taming the Tiger's Tail. Business and Knowledge.


4. The 10-Step Knowledge Management Road Map.

The 10-Step Knowledge Management Road Map. Phase 1. Infrastructual Evaluation. Phase 2. Knowledge Management System Analysis, Design, and Development. Phase 3. Deployment. Phase 4. Metrics for Evaluation.


5. The Leveraged Infrastructure.

Leveraging What Exists. Leveraging the Internet. The Knowledge Platform: A 10,000-Fott View.

6. Aligning Knowledge Management and Business Strategy.

Strategic Visioning. Knowledge Transfer versus Integration: The Strategic Dichotomy. Real Options Under Uncertainly. The Responsiveness Quadrahedron: Variety and Speed. Business Models and Executability. Codification or Personalization? Knowledge Maps to Link Knowledge to Strategy. Strategic Imperatives for Successful Knowledge Management. Strategic Imperatives for Successful Knowledge Management. Assessing Focus. Detecting Lost Opportunities.


7. The Knowledge Management Platform.

Technology Components of the Knowledge Management. The Seven-Layer Knowledge Management System Architecture. Foundation for the Interface Layer. The Web or Proprietary Platforms? Collaborative Intelligence and Filtering Layer. Knowledge Management Platforms versus Other Enterprise Systems. The Application Layer. The Promise of Peer-to-Peer Knowledge Networks.

8. Knowledge Audit and Analysis.

Hindsight, Insight, and Foresight. Measuring Knowledge Growth. The Knowledge Audit Team. Conducting the Knowledge Audit. Choosing Your Company's Knowledge Niches.

9. Designing the Knowledge Management Team.

Sources of Expertise. Team Composition and Selection Criteria. Team Life Span and Sizing Issues. The KM Team's Project Space. Chemistry. Highways to Failure.

10. Creating the Knowledge Management System Blueprint.

The Knowledge Management Architecture. Components of a Knowledge Management System. Integrative and Interactive Knowledge Applications. Build or Buy? User Interface Design Considerations. A Network View of the KM Architecture. Future-Proofing the Knowledge Management System.

11. Developing the Knowledge Management System.

The Building Blocks: Seven Layers. The Interface Layer. A Live Walkthrough: Urban Motors. The Access and Authentication Layer. The Collaborative Filtering and Intelligence Layer. The Application Layer. The Transport Layer. The Middleware and Legacy Integration Layer. The Repository Layer.


12. Prototyping and Deployment.

Moving from Firefighting to Systems Deployment. Legacy Deployment Methods. The Results-Driven Incremental Methodology.

13. Leadership and Reward Structures.

From the Chief Information Officer. The Successful Knowledge Leader. Reward Structures to Ensure Knowledge Management Success.


14. Real-Options Analysis for Knowledge Valuation.

The Limitation of Traditional Metrics. Real-Options Analysis. Measuring Inputs for Real-Options Models.


Digital Appendix A. The Knowledge Management Assessment Kit.
Digital Appendix B. Alternative Schemes For Structuring the Knowledge Management Platform Front End.
Digital Appendix C. Software Tools.
Bibliographic References and Further Reading.
About the CD.


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