Gives students an integrative framework that coherently links concepts from business strategy to knowledge management decisions.
Explains how the Nobel-prize winning approach to dealing with uncertain financial investments can be applied to evaluating the soft-aspects of the organizational impact of KM.
Develops an understanding of KM implementation as a synergistic bundle of technology, business process, and cultural decisions.
Illustrates the whys and hows of the technology choices that affect organizational ability to create, disseminate, and apply fragmented expertise.
Gives students the opportunity to see methods and techniques in action in real-world scenarios.
Provides single-source convenience in a format conducive to today's learning styles, and allows students to gain hands-on experience in applying methods and techniques.
Shows students exactly how to identify the knowledge most crucial to a business, align business strategy and knowledge management, leverage existing infrastructure, transition from managing data to knowledge, focus on process, and on tacit—not just explicit—knowledge.
Describes techniques that can be applied at the level of organizations, communities, business units, or departments, and that will probably still apply when organizations supposedly become X-shaped, intermediated, or inorganic.
Helps students not only master individual techniques, but build a strategy for using them in context.
Shows students how real-world companies have implemented the techniques successfully.
Gives students experience in using methods, techniques, and strategies by walking them through their own KM project, identifying real-world best practices, key risk factors, and proven solutions for mitigating them.
Helps students identify and resolve the most critical issues they will face at every stage of the process, from team building through delivery.
Summarizes the key points and serves as a reference checklist.
The #1 practical knowledge management implementation guide–now completely updated!
In The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to:
Among this edition's many new features: a thoroughly rewritten chapter on strategy; powerful new "real-options" methods for assessing ROI; in-depth discussions of knowledge platforms and digital peer-to-peer networks; many new case studies; and much more.The material formerly on a companion CD-ROM is now available on the book's web page.
(NOTE: Each chapter ends with Lessons Learned.)
About the Author.
I. THE RUBBER MEETS THE ROAD.1. Introduction.
Knowledge Management: In Search of Alchemy. What This Book Is About.2. The Knowledge Edge.
Making Sense of Nonsense. Intellectual Capital. The Drivers of Knowledge Management. Creating the Knowledge Edge.3. The Origins of Knowledge.
From Data to Information to Knowledge. From Data to Knowledge. Classifying Knowledge. The Three Fundamental Processes. Taming the Tiger's Tail. Business and Knowledge.
II. THE ROAD AHEAD: IMPLEMENTING KNOWLEDGE MANAGEMENT.4. The 10-Step Knowledge Management Road Map.
The 10-Step Knowledge Management Road Map. Phase 1. Infrastructual Evaluation. Phase 2. Knowledge Management System Analysis, Design, and Development. Phase 3. Deployment. Phase 4. Metrics for Evaluation.
IIA. THE FIRST PHASE: INFRASTRUCTURE EVALUATION AND LEVERAGE.5. The Leveraged Infrastructure.
Leveraging What Exists. Leveraging the Internet. The Knowledge Platform: A 10,000-Fott View.6. Aligning Knowledge Management and Business Strategy.
Strategic Visioning. Knowledge Transfer versus Integration: The Strategic Dichotomy. Real Options Under Uncertainly. The Responsiveness Quadrahedron: Variety and Speed. Business Models and Executability. Codification or Personalization? Knowledge Maps to Link Knowledge to Strategy. Strategic Imperatives for Successful Knowledge Management. Strategic Imperatives for Successful Knowledge Management. Assessing Focus. Detecting Lost Opportunities.
IIB. THE SECOND PHASE: KM SYSTEM ANALYSIS, DESIGN, AND DEVELOPMENT.7. The Knowledge Management Platform.
Technology Components of the Knowledge Management. The Seven-Layer Knowledge Management System Architecture. Foundation for the Interface Layer. The Web or Proprietary Platforms? Collaborative Intelligence and Filtering Layer. Knowledge Management Platforms versus Other Enterprise Systems. The Application Layer. The Promise of Peer-to-Peer Knowledge Networks.8. Knowledge Audit and Analysis.
Hindsight, Insight, and Foresight. Measuring Knowledge Growth. The Knowledge Audit Team. Conducting the Knowledge Audit. Choosing Your Company's Knowledge Niches.9. Designing the Knowledge Management Team.
Sources of Expertise. Team Composition and Selection Criteria. Team Life Span and Sizing Issues. The KM Team's Project Space. Chemistry. Highways to Failure.10. Creating the Knowledge Management System Blueprint.
The Knowledge Management Architecture. Components of a Knowledge Management System. Integrative and Interactive Knowledge Applications. Build or Buy? User Interface Design Considerations. A Network View of the KM Architecture. Future-Proofing the Knowledge Management System.11. Developing the Knowledge Management System.
The Building Blocks: Seven Layers. The Interface Layer. A Live Walkthrough: Urban Motors. The Access and Authentication Layer. The Collaborative Filtering and Intelligence Layer. The Application Layer. The Transport Layer. The Middleware and Legacy Integration Layer. The Repository Layer.
IIC. THE THIRD PHASE: DEPLOYMENT.12. Prototyping and Deployment.
Moving from Firefighting to Systems Deployment. Legacy Deployment Methods. The Results-Driven Incremental Methodology.13. Leadership and Reward Structures.
From the Chief Information Officer. The Successful Knowledge Leader. Reward Structures to Ensure Knowledge Management Success.
IID. THE FINAL PHASE AND BEYOND: REAL OPTIONS ANALYSIS FOR PERFORMANCE.14. Real-Options Analysis for Knowledge Valuation.
The Limitation of Traditional Metrics. Real-Options Analysis. Measuring Inputs for Real-Options Models.
III. SIDE ROADS: APPENDICES (ON THE CD-ROM).Digital Appendix A. The Knowledge Management Assessment Kit.