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This Element is an excerpt from The Art of Asking: Ask Better Questions, Get Better Answers (9780137144242) by Terry J. Fadem. Available in print and digital formats.
How to choose the right type of question to get the right piece of information at the right time.
The kinds of questions that become part of a manager’s normal repertoire will vary, depending on his role and position. The most effective managers I’ve seen have always been able to meet difficult situations with a new question–one that the management team is not used to hearing. They’re always able to summon a different type of question when it is needed.