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The Enthusiastic Employee is an action-oriented book that helps companies obtain more from workers. The basic premise is that under the right kind of leadership, the more one side wins in a collaborative relationship, the more the other side wins too. The book is heavily evidence-based (using extensive employee survey data) and lays out two basic ideas: the “Three-Factor Theory” of human motivation at work and the “Partnership” company culture that is based on the Three-Factor Theory and that, by far, brings out the best in people as they respond with enthusiasm about what they do and the company they do it for.
Drawing on research with 13,000,000+ employees in 840+ companies, The Enthusiastic Employee, Second Edition tells you what managers (from first-line supervisor to senior leadership) do wrong. Then it tells you something much more important: what to do instead. David Sirota and Douglas Klein detail exactly how to create an environment where enthusiasm flourishes and businesses excel. Extensively updated with new research, case studies, and techniques (they have added over 8.6 million employees and over 400 companies to their analyses ), it now contains a detailed study of Mayo Clinic, one of the world’s most effective healthcare organizations and a true representation of the principle of partnership, as well as more in-depth descriptions of private sector exemplars of partnership, such as Costco.
17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage, first edition, is about building an outstanding workforce, one that sets your company apart from competitors and is a true competitive advantage. It's about building a workforce that's truly engaged, committed, aligned with strategy, and capable of incredible performance. Simply put, it's about optimizing the #1 factor associated with outsmarting, outhustling, and out-executing your competition: your people. Through more than a dozen case studies, top workforce optimization consultant David Russo identifies exactly what great organizations do differently when it comes to managing their people. He distills these differences into 17 rules, covering everything from resourcing and compensation to leadership development, risk-taking to change management. You'll learn exactly how to apply these rules in your organization, whether you're large or small, high-tech or low-tech, profit-making or non-profit. Using Russo's techniques, companies can build genuine esprit de corps, virtually guaranteeing that the efforts, minds, and hearts of their employees are focused on the corporate mission, and challenged with producing outstanding results and competitive advantage. What's more, this book's techniques help companies attract and retain the kinds of talent best suited to their unique work environments, promoting long-term success, not just short-term "quick fixes."
The Enthusiastic Employee
About the Authors xiii
About the Second Edition xv
Our New Website xx
Part I Worker Motivation, Morale, and Performance 17
Part II Enthusiastic Workforces, Motivated by Fair Treatment 93
Part III Enthusiastic Workforces, Motivated by Achievement 213
Part IV Enthusiastic Workforces, Motivated by Camaraderie 349
Part V Bringing It All Together: The Culture of Partnership 375
17 Rules Successful Companies Use to Attact and Keep Top Talent
Rule #1: Understand Why Employees Come and Why They Stay 9
Rule #2: Play “Win-Win” with Your Employees (and Allow Them to Be All They Can Be for Self and Company) 21
Rule #3: Cultivate Leadership, Not Management, and Know the Difference! 33
Rule #4: Provide Ample and Appropriate Resources 41
Rule #5: Demand Contribution; Be Worthy of Receiving It 49
Rule #6: Applaud Effort; Reward Contribution 61
Rule #7: Cheerlead; The “Magic” of M&Ms 71
Rule #8: Build a Workplace on a Foundation of Respect 81
Rule #9: Cultivate the Risk-Trust Dynamic 91
Rule #10: Make Room for Fun in the Workplace (Nurture Lightheartedness/Levity) 101
Rule #11: Create Opportunities for Employee “Alignment” with Vision, Values, and Mission 109
Rule #12: Understand Human Capital 119
Rule #13: Treat Employees as “Volunteers” 129
Rule #14: Know Your Culture 139
Rule #15: Understand the Nature of Change and Prepare Your Employees to Embrace It 153
Rule #16: Cultivate Organizational Ethics; Demand and Reward Ethical Behavior 165
Rule #17: The Last and Overarching Rule: Tell the Truth! (and a Few Action Items to Grow On) 177