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The Haves and Have Nots introduces a unique framework for understanding how employees' efforts depend on their identification with the organization, how employee/employer ties are built and broken, and how enterprises can achieve powerful competitive advantage by overcoming their tendencies to create "haves" and "have nots." Drawing on extensive case studies, it identifies the real psychological reasons why executives demand unfair special privilege, shows how this undermines the organization, and offers proven, practical solutions.
1. Messages from Bosses to Employees: Arrogance and Alienation in Organizations.
Above and Beyond Job Descriptions. Identification's Future. Managing Us versus Managing Them. Mistaking What for How. Moving Toward We: The Three Rs of Work Life.
More Than Money. Compensating Privilege. Privileges, Profits, and Shareholder Interest. Bonuses for Bungling. Recruitment and Retention. What's Fair? Rewarding We.
We Rules. Micromanaging. The Boss Club. It-Is-All-Business. The Issue Is Displacement, Not Unemployment, Stupid! Sacrificing Them. With All Due Respect. Communication. Organization Support—Plans for Training and Education. Exploration of Alternatives.
Voice and Productivity. Voice and Work Relationships. Voice and Employee Well Being. Voice Recognition. Not Voice Alone. Charisma and Voice.
Managing the Three Rs: Rewards. Managing the Three Rs: Respect. Managing the Three Rs: Recognition.
Promotive Tension. We Are Better. Employee Theft. We-Boosting: Elevating Our Status by Diminishing Theirs.
Affirm Employees as Contributors. Affirm Employees as Workers. Affirm Employees as Members of Outside Groups. Affirm Employees as Individuals with Physical and Psychological Needs. Paternalism: Making Them into Our Burden. What We Guarantees.