Home > Store

Glitch: The Hidden Impact of Faulty Software

Register your product to gain access to bonus material or receive a coupon.

Glitch: The Hidden Impact of Faulty Software


  • Sorry, this book is no longer in print.
Not for Sale

eBook (Watermarked)

  • Your Price: $15.99
  • List Price: $19.99
  • About Watermarked eBooks
  • This PDF will be accessible from your Account page after purchase and requires the free Adobe® Reader® software to read it.

    The eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

    Watermarked eBook FAQ


  • Copyright 2011
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-216063-3
  • ISBN-13: 978-0-13-216063-6
  • eBook (Watermarked)
  • ISBN-10: 0-13-248876-0
  • ISBN-13: 978-0-13-248876-1

Don’t Let Software Failures Destroy Your Business

  • The growing impact of software failures on brands, customers, and business performance
  • How to govern software more effectively, prepare for glitches, and mitigate their impact
  • By Jeff Papows, Ph.D., one of the world’s most experienced software executives

Your software systems are the heart of your business–and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them.

Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better–and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software.

Don’t fall victim to the next business software disaster. Read Glitch–and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.

Sample Content

Online Sample Chapter

Glitch: The Hidden Impact of Faulty Software -- Converging Forces

Sample Pages

Download the sample pages (includes Chapter 2 and Index)

Table of Contents

Foreword     vi

Chapter 1: Converging Forces     1

Chapter 2: The Personal Impact     17

Chapter 3: Cyber Terrorism and Other Hidden Threats     39

Chapter 4: Dealing with Everyday Glitches     59

Chapter 5: Technology's Influence: Past, Present, and Future     77

Chapter 6: The Mobility and Network Maze     99

Chapter 7: Governing the Government     119

Chapter 8: The Way Forward     141

Appendix     165


Submit Errata

More Information

Unlimited one-month access with your purchase
Free Safari Membership