Glitch: The Hidden Impact of Faulty Software
- By Jeff Papows
- Published Aug 25, 2010 by Prentice Hall.
- Copyright 2011
- Dimensions: 6 X 9
- Pages: 208
- Edition: 1st
- ISBN-10: 0-13-216063-3
- ISBN-13: 978-0-13-216063-6
- eBook (Watermarked)
- ISBN-10: 0-13-248876-0
- ISBN-13: 978-0-13-248876-1
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Product Author Bios
As a published author with more than 25 years of industry experience, Jeff Papows has a proven history of success in both emerging companies and global organizations. Most notably, Jeff was president and CEO of Lotus Development Corporation where he is widely credited for taking Lotus Notes from its initial release to sales of more than 70 million copies worldwide, making it the leading collaboration platform. Upon the acquisition of Lotus, Jeff helped steer the company's successful integration into IBM. Jeff was also president of Cognos Corporation, taking the business intelligence software provider from its early stages to sustained profitability, an initial public offering and continued growth that met or exceeded market expectations. Most recently, Jeff was the president and CEO of Maptuit, a provider of real-time commercial navigation software. Having led Maptuit to profitability and a market leadership position, Papows continues to play an active role in the company as Chairman of the Board.
Papows has been a frequent guest of CNN and Fox News. Jeff's book, "Enterprise.com: Information Leadership in the Digital Age" has been reprinted multiple times in several languages. He holds Master of Arts degree from Pepperdine University and a Bachelor of Science degree from Norwich University.
Don’t Let Software Failures Destroy Your Business
- The growing impact of software failures on brands, customers, and business performance
- How to govern software more effectively, prepare for glitches, and mitigate their impact
- By Jeff Papows, Ph.D., one of the world’s most experienced software executives
Your software systems are the heart of your business–and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them.
Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better–and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software.
Don’t fall victim to the next business software disaster. Read Glitch–and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.
16 of 17 people found the following review helpful
There are Glitches with this Book,
This review is from: Glitch: The Hidden Impact of Faulty Software (Hardcover)Given my (and many others') increasing frustration with consequences of buggy software, I was really hoping for this book to be useful at identifying the issues and proposing some solutions. Not only did the book come up short on both of these, but much of the book has nothing to with glitches. Further there were numerous errors in much of the material, and most of the "solutions" proposed amounted to suggesting increased regulation, as if the government can demand bug-free software (when that isn't even defined) or "certified" software engineers, again not showing what kind of certification (or even training) can reduce bugs.
Some examples of wrong, if not downright dangerous, advice:
He points to Bernie Madoff as an example of the need for more government regulation (in general), ignoring the fact that preventing situations like Bernie Madoff was EXACTLY what the SEC was set up to, and even after 75 years was unable to do so.
He also aims to expand... Read more
5 of 5 people found the following review helpful
Sadly, it's not great.,
This review is from: Glitch: The Hidden Impact of Faulty Software (Hardcover)Glitch is an interesting book, but to be honest I didn't really enjoy it. The author is certainly an expert in the field and provides plenty of useful information, but at times I found it difficult to distinguish the stories from the proven content from the opinion.
Each chapter has a topic and conclusion but the coverage feels anecdotal and often a bit light, padded by the included stories. Maybe I was a little sensitive while reading it, but the book is fairly short to begin with and while the stories, figures and tables are important to the text it means there is much less content than the 208 official pages. To me it felt more like a collection of articles or presentations than a book.
The topics are wide ranging and touch many aspects of IT in business and the value of this book is in this breadth. The coverage can be used as a check list or refresher for your own IT reviews or provide suggestions on areas to focus in your own organisation, but you could... Read more
4 of 5 people found the following review helpful
Lacks proper perspective,
This review is from: Glitch: The Hidden Impact of Faulty Software (Hardcover)
Customer review from the Amazon Vine™ Program (What's this?)This is designed a C-level executive book and should give those executives an idea about the pitfalls of software, why software is apparently difficult to get right, and how it can go disastrously wrong. The reader who is unfamiliar with software and the business of software is likely to believe much of this book despite its obvious lack of connection to reality and its anecdotal lessons and vague and useless tips. This book isn't really about software anyway. It's about technology management, a wholly different topic. It's about the whole of information technology, with all the buzzwords and hot trends that will make this book a remainder within six months. Indeed, by scrapping the title and changing the focus slightly, this book wouldn't be so egregiously bad.
The author relies on a few outstanding examples to make his point throughout the entire book. Or, I should say, the author relies on a team of researchers who only came up with a couple of outstanding examples. Find... Read more
› See all 29 customer reviews...
Online Sample Chapter
Table of Contents
Chapter 1: Converging Forces 1
Chapter 2: The Personal Impact 17
Chapter 3: Cyber Terrorism and Other Hidden Threats 39
Chapter 4: Dealing with Everyday Glitches 59
Chapter 5: Technology's Influence: Past, Present, and Future 77
Chapter 6: The Mobility and Network Maze 99
Chapter 7: Governing the Government 119
Chapter 8: The Way Forward 141
Download the sample pages (includes Chapter 2 and Index)
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