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Designing the User Interface: Strategies for Effective Human-Computer Interaction, 5th Edition

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Designing the User Interface: Strategies for Effective Human-Computer Interaction, 5th Edition


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  • Provides a broad survey of designing, implementing, managing, maintaining, training, and refining the user interface of interactive systems.
  • Describes practical techniques and research-supported design guidelines for effective interface designs
  • Covers both professional applications (e.g. CAD/CAM, air traffic control) and consumer examples (e.g. web services, e-government, mobile devices, cell phones, digital cameras, games, MP3 players).
  • Delivers informative introductions to development methodologies, evaluation techniques, and user-interface building tools.
  • Supported by an extensive array of current examples and figures illustrating good design principles and practices.
  • Includes dynamic, full-color presentation throughout.
  • Guides students who might be starting their first HCI design project
  • Accompanied by a Companion Website with additional practice opportunities and informational resources for both students and professors.
  • Written by Ben Shneiderman, a leader in the field of HCI and Founding Director (1983-2000) of the Human-Computer Interaction Laboratory (HCIL) at the University of Maryland at College Park. Co-authored by Catherine Plaisant, Associate Research Scientist and Associate Director of HCIL. Two new collaborators, Maxine Cohen and Steve Jacobs, bring unparalleled industry and academic experience, enhancing the book's usefulness in informing readers, clarifying opportunities, and inspiring excellence.


  • Copyright 2010
  • Dimensions: 7-3/8" x 9-1/8"
  • Pages: 624
  • Edition: 5th
  • Book
  • ISBN-10: 0-321-53735-1
  • ISBN-13: 978-0-321-53735-5

[Software Engineering / User Interface]

Ben Shneiderman & Catherine Plaisant
written in collaboration with Maxine Cohen & Steve Jacobs

Designing the User Interface: Strategies for Effective Human-Computer Interaction provides a comprehensive introduction to the dynamic field of human-computer interaction (HCI). An expanded author team brings unparalleled industry and academic experience to this latest edition. Practical techniques, research-supported design guidelines, and a multitude of current examples and figures illustrate good design principles and practices, effectively guiding readers through their first HCI design projects.

The Fifth Edition addresses the profound changes engendered by user-generated content and social media participation, which increase the need for compelling user experiences. Topics covered include:

•    Current HCI issues, with balanced emphasis on mobile devices, the Web, and desktop platforms
•    Innovations in social media and social networking
•    Strategies for enhancing quality of user-generated content
•    Universal usability, sustainable design, and societal transformation
•    Spam, privacy, security, and other contemporary challenges
•    Internationalization issues and customization of consumer electronics
•    Recent research results and innovative commercial products

The Companion Website (www.aw.com/DTUI) includes quizzes, links, discussion questions, additional practice opportunities, and resources for both students and professors.

Visit www.pearsonhighered.com/cs for more information about Addison-Wesley computing books. To order any of our products, contact our customer service department at (800) 824-7799 or (201) 767-5021 outside of the U.S., or visit your campus bookstore.

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ISBN-10:  0-321-53735-1
ISBN-13:  978-0-32153735-5

Sample Content

Table of Contents

Part I: Introduction

  CH 1  Usability of  Interactive Systems

    1.1 Introduction

    1.2 Usability Measures

    1.3 Usability Motivations

    1.4 Universal Usability

    1.5 Goals for Our Profession


   CH 2  Guidelines, Principles, and Theories

    2.1 Introduction

    2.2 Guidelines

    2.3 Principles

    2.4 Theories  

Part II: Development Processes

  CH 3  Managing Design Processes

    3.1 Introduction

    3.2 Organizational Design to Support Usability

    3.3 The Four Pillars of Design

    3.4 Development Methodologies

    3.5 Ethnographic Observation

    3.6 Participatory Design

    3.7 Scenario Development

    3.8 Social Impact Statement for Early Design Review

    3.9 Legal Issues


  CH 4  Evaluating Interface Designs

    4.1 Introduction

    4.2 Expert Reviews

    4.3 Usability Testing and Laboratories

    4.4 Survey Instruments

    4.5 Acceptance Tests

    4.6 Evaluation During Active Use

    4.7 Controlled Psychologically Oriented Experiments


Part III: Interaction Styles

  CH 5  Direct Manipulation and Virtual Environments      

    5.1 Introduction

    5.2 Examples of Direct Manipulation

    5.3 Discussion of Direct Manipulation

    5.4 3D Interfaces

    5.5 Teleoperation

    5.6 Virtual and Augmented Reality


  CH 6  Menu Selection, Form Fillin, and Dialog Boxes  

    6.1 Introduction

    6.2 Task-Related Menu Organization

    6.3 Single Menus

    6.4 Combinations of Multiple Menus 

    6.5 Content Organization

    6.6 Fast Movement through Menus

    6.7 Data Entry with Menus: Form Fillin, Dialog Boxes and Alternatives

    6.8 Audio Menus and Menus for Small Displays


  CH 7  Command and Natural Languages  

    7.1 Introduction

    7.2 Command-Organization Functionality, Strategies, and Structure

    7.3 Naming and Abbreviations

    7.4 Natural Language in Computing

  CH 8  Interaction Devices

    8.1 Introduction

    8.2 Keyboards and Keypads

    8.3 Pointing Devices

    8.4 Speech and Auditory Interfaces

    8.5 Displays — Small and Large 

  CH 9  Collaboration and Social Media Participation 

    9.1 Introduction

    9.2 Goals of Collaboration and Participation

    9.3 Asynchronous Distributed Interfaces: Different Place, Different Time

    9.4 Synchronous Distributed Interfaces: Different Place, Same Time

    9.5 Face-to-Face Interfaces: Same Place, Same Time

Part IV: Design Issues

  CH 10  Quality of Service 

    10.1 Introduction

    10.2 Models of Response Time Impacts

    10.3 Expectations and Attitudes

    10.4 User Productivity

    10.5 Variability in Response Time

    10.6 Frustrating Experiences


 CH 11  Balancing Function and Fashion       

    11.1 Introduction

    11.2 Error Messages

    11.3 Nonanthropomorphic Design

    11.4 Display Design

    11.5 Web Page Design

    11.6 Window Design

    11.7 Color

  CH 12 User Documentation and Online Help                

    12.1 Introduction

    12.2 Online versus Paper Documentation

    12.3 Reading from Paper versus from Displays

    12.4 Shaping the Content of the Documentation

    12.5 Accessing the Documentation

    12.6 Online Tutorials and Animated Demonstrations

    12.7 Online Communities for User Assistance

    12.8 The Development Process

CH 13  Information Search                                

    13.1 Introduction

    13.2 Searching in Textual Documents and Database Querying

    13.3 Multimedia Document Searches

    13.4 Advanced Filtering and Search Interface


CH 14  Information Visualization                                   

     14.1 Introduction

     14.2 Data Type by Task Taxonomy   

     14.3 Challenges for Information Visualization              

Afterword:  Societal and Individual Impact of User Interfaces 

     A.1 Future Interfaces

     A.2 Ten Plagues of the Information Age

     A.3 Continuing Controversies


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