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Competing in Tough Times: Business Lessons from L.L.Bean, Trader Joe's, Costco, and Other World-Class Retailers

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Competing in Tough Times: Business Lessons from L.L.Bean, Trader Joe's, Costco, and Other World-Class Retailers


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How to define and execute on winning retail strategies in today’s brutally tough economic climate.


  • Brings together the latest survival strategies and techniques from the world's best retailers.

  •  Thoroughly profiles Aldi, Amazon.com, L.L. Bean, Costco, Nordstrom, Publix, Stew Leonard's, Trader Joe's, Wegman's, and Whole Foods, and shares powerful insights from many other leaders.

  •  By top retail consultant Dr. Barry Berman, co-author of the world’s #1 retail management text.

  • Description

    • Copyright 2011
    • Dimensions: 6" x 9"
    • Edition: 1st
    • Book
    • ISBN-10: 0-13-245919-1
    • ISBN-13: 978-0-13-245919-8

    Competing in Tough Times brings together the powerful new strategies that world-class retailers, like Trader Joe’s, Costco, and Nordstrom, are using today to survive--and thrive--in a brutally unforgiving retail environment. Internationally respected retail management expert Barry Berman shows retailers and their suppliers exactly how to build effective strategies based on cost and differentiation, plan and implement those strategies, and measure the results.

    Berman offers detailed coverage of implementing strategies based on becoming the low-cost provider and minimizing product proliferation; enhancing the service experience; developing and maintaining a strong private label program; and more.

    To support each approach, he presents full-length examples from retailers covering every market sector, from consumer goods to apparel to technology. He thoroughly examines top retailers such as Aldi, Amazon.com, L.L. Bean, Publix, Stew Leonard's, Wegman's, and Whole Foods, and shares powerful insights drawn from the experiences of other leaders--from Au Bon Pain to Best Buy, Family Dollar to Target, Tesco to Walgreen.

    Sample Content

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    The Questionable Future Facing Global Retailers

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    Table of Contents

    Preface    xii

    Introduction    1

    Chapter 1: The Questionable Future Facing Global Retailers    5

    Chapter 2: Low-Cost Strategies I: Key Elements of a Low-Cost Provider Strategy    27

    Chapter 3: Low-Cost Strategies II: Delivering Low Costs Through Minimizing Product Proliferation    49

    Chapter 4: Differentiation Strategies I: Effective Human Resource Strategies    81

    Chapter 5: Differentiation Strategies II: Enhancing the Service Experience    111

    Chapter 6: Differentiation Strategies III: Developing and Maintaining a Strong Private Label Program    141

    Chapter 7: Implementing Cost-, Differentiation-, and Value-Based Retail Strategies    173

    Appendix: Individual and Composite Financial Performance, Customer Service, and Worker Satisfaction Metrics of the Best-Practice Retailers    203

    Index    229


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