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What's the point of creating a great Web site if no one goes there-or worse, if people come but never return? How do some sites, such as America Online, EBay, and GeoCities, develop into Internet communities with loyal followings and regular repeat traffic? How can Web page designers and developers create sites that are vibrant and rewarding?
Amy Jo Kim, author of Community Building on the Web and consultant to some of the most successful Internet communities, is an expert at teaching how to design sites that succeed by making new visitors feel welcome, rewarding member participation, and building a sense of their own history. She discusses important design strategies, interviews influential Web community-builders, and provides the reader with templates and questionnaires to use in building their own communities.
Building a Successful Community. Case Study: The Planning Exercise in Action. Articulate Your Vision.
People Are Talking. Mapping the Territory. Zoned For Growth.
Why Profiles?. Your Member Database. Creating a Persona. Evolving a Social Identity.
The Membership Life Cycle. Welcome Your Visitors. Instruct Your Novices. Reward Your Regulars. Empower Your Leaders. Honor Your Elders.
What's a Leader?. Unofficial Leaders. Official Leaders. Case Study: Power to the People: The Slashdot Moderator System.. Manage Your Leaders.
Develop Your Ground Rules. Enforce Your Policies. Evolve Your Rules.
Event Planning 101. Meetings: Bringing Groups Together. Performances: Up on Stage. Competitions: Members in the Spotlight.
The Power of Ritual. Personal Acknowledgments. Community Holidays. Passages and Transitions.
Why Subgroups?. Setting the Stage. Developing Your Official Program.