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Telephony solutions for the small and medium business, enterprise branch office, and small office
Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Cisco® IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications–but how will you use them to your best advantage?
This book, Cisco IP Communications Express, provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systems® give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network. The feature operation and deployment discussions demonstrate how to configure and customize the system and how to use different product features to achieve your specific business goals. Once you deploy your solutions, you will be able to maintain your network through the troubleshooting guidance and examples of resolutions to common problems provided in this book.
Cisco IP Communications Express is a must-have for any organization using Cisco CallManager Express or Cisco Unity® Express. Technology decision makers and network administrators will be armed with relevant information on how to deploy IP communications for their particular business needs. IT managers in larger enterprises will benefit from the plans for distributed call processing design for their networks. Service providers and resellers will be prepared to sell, install, configure, and troubleshoot Cisco IPC Express based on customer needs. Beyond its application in the workspace, Cisco IP Communications Express will also prove helpful to those studying for Cisco voice-related certifications.
This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
A simple Cisco Unity Express automated attendant (AA) is used in Part 4 of the book to illustrate how to isolate potential issues with AA scripting. Chapter 20 discusses the three scripts files that comprise this example AA and Appendix B shows a text representation to explain the script flow. To download the binary script files, click on the following links:
To open the script files, download the Cisco Unity Express Script Editor from Cisco.com by following the instructions below. Accessing this software application requires a Cisco.com login account.
Step 1: Go to Cisco.com.
Step 2: Search for "Software Center" and click the resulting link to the Software Center.
Step 3: Choose Voice Software (ensure that you are logged in to Cisco.com; otherwise, you do not see this choice).
Step 4: Scroll down to Cisco Unity Express Software.
Step 5: Click on the software release that you are running, or plan to run.
Step 6: Look for a file with "CUE Editor" in the description and download this application to your computer.
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Download - 276 KB -- Chapter 5: Cisco CME Call Processing Features
Part I Cisco IP Communications Express Overview
Chapter 1 Introducing Cisco IPC Express
Chapter 2 Building a Cisco IPC Express Network
Chapter 3 Cisco IPC Express Architecture Overview
Part II Feature Operation and Applications
Chapter 4 Cisco IP Phone Options
Chapter 5 Cisco CME Call Processing Features
Chapter 6 Cisco CME PSTN Connectivity Options
Chapter 7 Connecting Multiple Cisco CMEs with VoIP
Chapter 8 Integrating Cisco CME with Cisco CallManager
Chapter 9 Cisco IPC Express Automated Attendant Options
Chapter 10 Cisco IPC Express Integrated Voice Mail
Chapter 11 Cisco CME External Voice Mail Options
Chapter 12 Additional External Applications with Cisco CME
Part III Administration and Management
Chapter 13 Cisco IPC Express General Administration and Initial System Setup
Chapter 14 Configuring and Managing Cisco IPC Express Systems
Chapter 15 Cisco IPC Express System Configuration Example
Part IV Maintenance and Troubleshooting
Chapter 16 Troubleshooting Basic Cisco IPC Express Features
Chapter 17 Troubleshooting Advanced Cisco CME Features
Chapter 18 Troubleshooting Cisco CME Network Integration
Chapter 19 Troubleshooting Cisco UE System Features
Chapter 20 Troubleshooting Cisco UE Automated Attendant
Chapter 21 Troubleshooting Cisco UE Integrated Voice Mail Features
Appendix A Cisco IPC Express Features, Releases, and Ordering Information
Appendix B Sample Cisco UE AA Scripts
Appendix C Cisco Unity Express Database Schema
Download - 71 KB -- Index