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Chapter 1: Lesson 2: ITSM / ITIL Key Concepts, Downloadable Video

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Chapter 1: Lesson 2: ITSM / ITIL Key Concepts, Downloadable Video

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  • Copyright 2011
  • Edition: 1st
  • Downloadable Video
  • ISBN-10: 0-13-265320-6
  • ISBN-13: 978-0-13-265320-6

This lesson covers the key concepts of ITSM/ITIL including Service Management, Process Model, Process Characteristics and the RACI Model.

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