Shaun Smith

Shaun Smith is Senior Vice President of Forum's Customer Experience Business.  Forum, an FT Knowledge company, is a global workplace-learning corporation.  Shaun is responsible for directing client projects that address a wide range of business issues, and for helping companies define and deliver customer experiences that differentiate their brands. Andy Milligan is the Director of Interbrand's Internal Brand Management practice, advising clients on issues regarding internal communications and organisational alignment behind the brand.  Interbrand is the world's leading branding consultancy.  He is a frequent commentator on branding issues on television and press, and has addressed major conferences internationally on the subject.