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Jeff Davis is a technical writer, trainer, and consultant with 18 years of experience, specializing in software and process documentation and disaster recovery planning. Jeff is the author of over 1,000 how-to articles on Office, help desk operations, and technical training. He is a faculty member of the Help Desk Institute's 2004 Annual Conference and Expo, to be held at the Gaylord Palms Resort Orlando in April. When he isn't in front of a computer screen, Jeff plays racquetball as often as possible. He can be reached at Jeff@Thejeffdavis.com.