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Chris Oggerino is a Serviceability Design Engineer with Cisco Systems. Chris has spent the last 4+ years working on the reliability, availability, serviceability, and usability of products at the world's leading company for internetworking devices. Prior to his current position, Chris was a Support Engineer at 3Com where he focused on the design, implementation, and maintenance of the network for Wells Fargo and Columbia Heathcare Network. Chris has a B.A. in Mathematics from San Jose State University.