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GERARD W. PARADIS is Senior Consultant and Trainer for Information Mapping, Inc., a worldwide leader in helping organizations improving quality system documentation. He co-authored the first edition of Demystifying ISO 9001 (Prentice Hall PTR).
JOHN R. TRUBIANO holds the titles of Senior Management Consultant, RAB Certified Lead Author, IQA/IRCA Registered Lead Auditor, and American Society for Quality (ASQ) Certified Quality Engineer, Manufacturing and Management. A senior member of ASQ, he has over thirty years of experience in Quality Assurance Engineering and Management.