A Fellow of the Institute of Personnel Directors, Malcolm has had a varied career spanning both teaching and sales before entering human resources and becoming the personnel manager of a large pharmaceutical corporation. He then established himself as a human resources consultant and, 10 years ago, founded Delta Management consultancy through which he runs a range of training programmes on communication and interpersonal skills, team building and leadership. He also trains the trainers of equivalent courses. Malcolm advises businesses on managerial appointments through assessment centres and runs popular outplacement workshops based on this book to help those who have been made redundant find the job they want with minimum stress and maximum success.