CELEBRATE EARTH WEEK
Save 70% on video training and simulators now through April 27*—use code EARTH. Shop now.
Neil S. Potter and Mary E. Sakry are cofounders of The Process Group, a company that consults in process improvement. They have been working in service delivery and product development organizations since 1985 and 1976, respectively. They are both SEI-certified Lead Appraisers.