Dr. John Arthur Ricketts is an IBM distinguished engineer. This is a top technical honor in the IBM Corporation based on outstanding and sustained achievement. As a distinguished engineer in Business Transformation Outsourcing (BTO), Dr. Ricketts does applied analytics, develops intellectual capital, and coaches others. He speaks frequently at professional conferences, academic conferences, user consortia, and executive briefings. His publications have appeared in MIS Quarterly, Interface, Information and Management, Journal of Software Maintenance, Informatica, and Computer Programming Management.
Using the Theory of Constraints in Services
from the Business901 Podcast