Mark Ghattas, CCIE No. 19706 (Service Provider), is a solutions architect focusing on architecture and design. He manages the World Wide Service Provider NGN Core Practice team in Advanced Services. Mark has more than 15 years of experience with data communication technologies. Mark joined Cisco Systems in 1999 and has supported strategic service providers. Mark has supported many of the first CRS-1 customers in Japan and the Asia Pacific theatre, CANSAC, Latin America, and North America. He has presented on various topics at Networkers relating to IOS XR. He holds a bachelor’s degree from the University of Maryland and plans to earn his MBA degree.