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Neal Allen is a Product Manager for the LANMeter Series handheld network analyzers for Fluke Corporation in Everett, Washington. His responsibilities in that position are "anything the engineers don't do," including: market research, writing manuals and literature, helping to specify and BETA-test new products and product features, attending and delivering papers at trade shows, and providing both training and sales support world-wide. Allen has been involved in the design, installation and troubleshooting of networks for ten years. Although his focus has been primarily OSI Layer 3 and below, he has designed and taught a number of short seminars and a three-quarter introductory networking course at local community colleges. Allen has been a member of the Interop trade show NOC (Network Operations Center) Team since 1993, and in addition to other responsibilities, is responsible for troubleshooting show floor problems at the Las Vegas and Atlanta Interop trade shows. Allen was also chosen to help support and troubleshoot the network for the 1996 Atlanta Olympic Games. He participates in the local community college system as a member of program advisory boards in electronics, computer service, and networking technologies, as well as the Tech-Prep program.