William Boswell, MCSE, is the author of Inside Windows 2000 Server (New Riders Publishing, 2000), a comprehensive 1,500-page guide to managing and troubleshooting Windows 2000 systems. Bill is a senior instructor and consultant for trainAbility, a Windows technology training firm based in Scottsdale, Arizona. Bill has trained thousands of system administrators on the inner workings of Windows 2000/NT. His extensive, hands-on knowledge, coupled with a unique sense of humor and flair for analogy, has earned him enthusiastic commendations from his clients and students. Bill can be reached at bboswell@trainAbility.com.