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Max Mckeown is an independent consultant with web consultancy Maverick and Strong, a company that specialises in rebuilding organisations around their customers. He is a business writer and strategy consultant to organisations across industry sectors, and is also a popular conference speaker and regular magazine columnist. He is currently strategic advisor for a number of global e-business ventures. Philip Whiteley is a freelance journalist, specialising in personnel issues. He contributes features on management to The Times, where he also has a weekly column on trends in remuneration. Hew writes regularly for Director magazine, Personnel Today and other titles. Philip speaks regularly on the relationship between better management of people and business success, and on how to handle the media.