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Cliff Defee, Ph.D., is the EBSCO Associate Professor of Supply Chain Management at Auburn University. Dr. Defee’s work has been nationally recognized, most recently as coauthor of articles that received best paper of the year distinctions in Journal of Business Logistics (2009) and Transportation Journal (2010). He is coauthor of the annual State of the Retail Supply Chain Report. Dr. Defee co-founded outsourced services provider PFSweb and he served as Chief Operating Officer for six years following a 13-year career with Accenture.